Operations Manager

Mitie Group plc.; England; On-site; GBP 42,000 - 54,000; Full time

Job summary

Mitie Group plc. is seeking a Security Operations Manager to oversee branch operations and drive the business plan, ensuring objectives and targets are met through effective management of staff and customer relations. You will work with the Regional Management Team to uphold service levels and client satisfaction.

The role focuses on welfare, performance coaching, and timely completion of tasks, contributing to regional growth and ensuring robust business processes at the branch level.

Qualifications

• Must hold a full driving licence.
• Front line SIA licence required.
• At least 2 years security industry experience.
• Financially aware.
• Good interpersonal skills.
• Proven experience in problem solving.

Responsibilities

• Oversee branch operations and ensure delivery of objectives and targets.
• Recruit, motivate and train branch staff for optimal staffing.
• Manage customer requirements and provide visit reports when needed.
• Conduct staff appraisals, set objectives, and develop direct reports.
• Build and maintain positive relationships with clients and colleagues.
• Act as Duty Manager for the manned guarding business on a rota.

Job description

Mitie are currently looking to recruit a Security Operations Manager to oversee the branch and business plan ensuring the division are delivering to agreed objectives/targets. Our Operations Manager will be assisting with managing the day to day operational running of the branch through effective management of staff and customers. The Operations Manager will work closely with the Regional Management Team to provide excellent customer service, employee satisfaction and ensure that all business-related tasks are completed in a timely fashion - further ensuring regional operational growth plans.

Responsibilities

• Ensuring employee welfare checks are completed
• Help complete monthly branch-based business report
• To recruit, motivate and train all employees operating out of the branch ensuring correct manning and optimal resource profiles
• Manage customer requirements through provision of visit reports where required
• Conduct and monitor staff appraisals of direct reports. Set clear objectives, support and develop all direct reports and ensure appropriate succession plans are in place
• Build, maintain and manage positive relationships
• Act as Duty Manager for the manned guarding business in branch on a rota basis with other Operational Managers

Requirements

• Full driving licence
• Front line SIA licence
• At least 2 years security industry experience
• Financially aware
• Good interpersonal skills
• Proven experience in problem solving