Operations Manager - Security

SSR General & Management; Egham; Presencial; GBP 27.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car/allowance

Descripción de la vacante

SSR General & Management is seeking an experienced Operations Manager - Security to lead a growing security operation across control room, mobile patrols and manned guarding in Surrey/Greater London.

You will shape strategic and operational delivery, drive regulatory compliance to SIA ACS, ISO 9001, NSI Gold, and build high-performing teams with a clear focus on client satisfaction and continuous improvement.

Formación

• Valid and active SIA Licence (SG, DS or CP); CCTV licence advantageous.
• Full UK manual driving licence.
• Strong working knowledge of ISO 9001, SIA ACS and British Standards (BS 7499, 10800, 7984-1/3).
• Competent user of Microsoft Office (Outlook, Word, Excel) and familiar with workforce management / rostering systems.
• Flexible and professional approach to working patterns, including participation in out-of-hours duty management rotas.
• A commitment to continuous professional development and operational excellence.

Responsabilidades

• Provide senior operational leadership across all security services, ensuring consistent service delivery and contractual compliance.
• Set, maintain and continuously improve operational standards in line with SIA ACS, ISO 9001, NSI Gold, and relevant British Standards.
• Lead, mentor and develop operational management teams, including duty managers, supervisors and service partners.
• Review, enhance and embed company systems, processes, policies and procedures.
• Manage third-party service providers, ensuring contractual performance, quality assurance and continuous improvement.
• Oversee operational planning, workforce resourcing and service delivery across mobile, guarding and control room functions.
• Promote a culture of professionalism, continuous improvement and proactive risk management.
• Act as senior escalation point for operational incidents and provide out-of-hours duty management support as required.

Conocimientos

Leadership

Security operations

People management

Contract management

Compliance governance

Planning & organisation

Stakeholder engagement

Herramientas

Microsoft Office

Descripción del empleo

Operations Manager - Security

Up to £45,000 + Company Car / Allowance

Surrey, Greater London

We are pleased to be partnering with a leading and well-established security services provider to appoint an experienced Operations Manager - Security. This is a senior appointment offering the successful candidate the opportunity to provide strategic and operational leadership across a broad portfolio of security services, ensuring consistently high standards of service delivery, regulatory compliance and client satisfaction.

The role offers genuine scope to influence operational standards, enhance performance, and shape the future direction of a growing security operation encompassing control room operations, mobile patrols, manned guarding, keyholding and alarm response. This position will appeal to an accomplished security operations professional seeking their next career move within a progressive, professionally led organisation.

The Role

• Provide senior operational leadership across all security services, ensuring consistent service delivery and contractual compliance.
• Set, maintain and continuously improve operational standards in line with SIA ACS, ISO 9001, NSI Gold, and relevant British Standards.
• Lead, mentor and develop operational management teams, including duty managers, supervisors and service partners.
• Review, enhance and embed company systems, processes, policies and procedures.
• Manage third-party service providers, ensuring contractual performance, quality assurance and continuous improvement.
• Oversee operational planning, workforce resourcing and service delivery across mobile, guarding and control room functions.
• Promote a culture of professionalism, continuous improvement and proactive risk management.
• Act as senior escalation point for operational incidents and provide out-of-hours duty management support as required.

The Person

• Demonstrable senior-level experience in an Operational Security Manager / Operations Manager capacity.
• Strong operational background across manned guarding, mobile response and control room environments.
• Proven leadership capability, with experience building, motivating and developing high-performing teams.
• A track record of implementing and improving operational frameworks, processes and governance.
• Sound understanding of contract management, service delivery models and SLAs.
• Highly organised with excellent planning and execution skills.
• A confident and credible communicator, able to engage effectively with clients, stakeholders and internal teams.
• Resilient, detail-oriented and comfortable operating within demanding, fast-paced operational environments.

Qualifications & Requirements

• Valid and active SIA Licence (SG, DS or CP); CCTV licence advantageous.
• Full UK manual driving licence.
• Strong working knowledge of ISO 9001, SIA ACS and British Standards (BS 7499, 10800, 7984-1/3).
• Competent user of Microsoft Office (Outlook, Word, Excel) and familiar with workforce management / rostering systems.
• Flexible and professional approach to working patterns, including participation in out-of-hours duty management rotas.
• A commitment to continuous professional development and operational excellence.

This appointment offers the opportunity to step into a senior, visible leadership role within a reputable security services organisation, where your expertise will be valued and your contribution will have a tangible impact on service quality, operational performance and future growth