Operations Manager

Mitie; Greater London; Presencial; GBP 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life assurance

Health cover

Pension

Company sick pay

Descripción de la vacante

Mitie is seeking a Retail Security Operations Manager in London to lead a frontline security team across stores. You will drive service delivery, coach officers, and ensure policies are followed to meet client and budget expectations.

The role requires strong leadership, excellent communication, and a proactive approach to risk management. Benefits include life assurance, health cover, pension, and sick pay.

Formación

• Excellent organisational and time management skills.
• Confident, professional working approach.
• Strong customer service and client-focused attitude.
• Exceptional verbal and written communication skills.
• Ability to work independently and as part of a team.
• Resilient and tenacious with a 'can do' attitude.
• Flexible and adaptable.
• Literacy, numeracy, and IT skills to a medium level.
• Frontline Door Supervision or Security Guarding License essential; CCTV Licence beneficial.
• Level 3 apprenticeship in management development and progress to Level 5.

Responsabilidades

• Oversee security performance within a region, leading a team of officers to meet KPIs.
• Maintain and review Assignment Instructions and Risk Assessments.
• Advertise vacancies, recruit and plan succession to ensure coverage KPIs.
• Provide training, advice and support to officers; ensure use of key systems and policies.

Conocimientos

Organisational skills

Time management

Customer service

Verbal communication

Written communication

Team leadership

Resilience

Flexibility

IT literacy

Security guard license

CCTV license

Educación

Management apprenticeship L3

Descripción del empleo

Retail Security Operations Manager - London

Position Overview

Mitie is offering an excellent opportunity for a Retail Security Operations Manager in London. The salary will be discussed based on experience. The role comes with attractive company benefits such as life assurance, health cover, pension, and company sick pay.

Job Overview

The Retail Security Operations Manager is responsible for ensuring the assigned area meets or exceeds budget and service delivery requirements. This is achieved by ensuring all store portfolio officers fully understand and comply with Mitie policies. The role demands effective coaching and performance management skills to build and lead an industry-leading retail security team for our client.

Main Duties

• Efficiently oversee the security performance within a specified region by building, leading, retaining, and supporting the development of a team of Security, Elite, and Tactical officers. These officers should exemplify through their work that Mitie stands out as a distinctive provider of security services.
• Maintain and review both Assignment Instructions and Risk Assessments.
• Ensure all vacancies are advertised with appropriate agencies and maintain establishment to meet coverage KPIs specified by the customer through effective management of recruitment and succession planning.
• Provide adequate and appropriate training, advice, and support to make the officer team successful. This includes ensuring knowledge and use of key systems and tools, awareness of policies, conducting regular appraisals, providing open feedback on progress and career development, and applying performance management and support for our colleagues develop in their roles.

What We Are Looking For

• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• Strong customer service and client-focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a 'can do' approach.
• Flexible and adaptable.
• Literate, numerate, and IT skills to a medium level user.
• Frontline Door Supervision or Security Guarding License essential; CCTV Licence would be beneficial.
• Expected to hold a level 3 apprenticeship in management development and work towards level 5.