Operations Manager

Ocado Logistics; Byfleet; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager where your leadership will drive safety and efficiency in logistics. In this key role, you will oversee a dynamic team, ensuring compliance with safety practices while delivering outstanding service. Your expertise in people management and budget handling will be pivotal in achieving targets and fostering continuous improvement. This exciting opportunity offers a range of employee benefits designed to enhance your well-being, making it a fulfilling place to grow your career in a fast-paced logistics environment.

Benefits

Car salary sacrifice scheme

Cycle to Work scheme

Free Shares

Life Assurance

Company shop discounts

Travel discounts

Enhanced Pension scheme

Employee Assistance Programme

Qualifications

• Proven experience in people management and team development.
• Strong organizational skills with experience managing budgets.

Responsibilities

• Ensure safety practices and outstanding service at the spoke.
• Manage performance of Team Managers to meet targets.

Skills

People Management

Budget Management

KPI-driven Environment

Communication Skills

Organizational Skills

Health & Safety Knowledge

Tools

Microsoft Office Suite

Computerized Management Systems

Job description

Full Job Description

We are looking for a proactive, energetic, and experienced candidate to join our Service Delivery team in a key role at our West Byfleet spoke in Woking. This Operations Manager role requires a background in distribution, fleet, or logistics management on a large scale. Proven experience in people management, including coaching and team development, is essential. Experience in fleet management and handling budgets and target setting on a large scale are also required.

Reporting to the Senior Operations Manager for Service Delivery, the Customer Services Operations Manager is responsible for the successful operation of the spoke. The Operations Manager will ensure that employees follow safety practices, work in a safe environment, and that customers receive outstanding, consistent, and industry-leading service.

You will demonstrate visible leadership, drive employee engagement, efficiency, and safety, and promote continuous improvement across all areas of the spoke. You will set personal objectives and oversee the performance of Team Managers to meet targets and deadlines, ensuring high standards in process compliance and risk management. Responsibilities also include managing resource levels and preparing budgets and plans based on expected volumes.

This role primarily involves working Monday to Friday, with full flexibility required. It will include being on call for weekends and adjusting working hours as needed to meet business requirements.

About you

• Excellent communication skills and good numerical ability, both verbal and written.
• Previous management experience is essential; experience in a 24/7 logistics environment is preferred.
• You thrive in KPI-driven environments and are quick to react to changing situations.
• Experience leading large, diverse teams in a fast-paced environment, with good knowledge of ER policies and people management.
• Proficiency with computerized management systems, strategic analysis, and Microsoft Office suite. Knowledge of health & safety practices is essential.
• Purposeful, motivated, resilient, reliable, and flexible, leading by example.
• Strong organizational skills with experience managing budgets and targets.

What do you get in return?

Our employee benefits are designed for you. We care about your well-being and offer a range of benefits, including:

• Car salary sacrifice and Cycle to Work schemes
• Free Shares and Life Assurance
• Company shop discounts of up to 70% on groceries
• Travel, retail, and leisure discounts nationwide
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (subject to service requirements)
• Enhanced Pension scheme with up to 7% employer contributions; Employee Assistance Programme

We’re in it together. We are proud of our work and committed to continuous improvement.

Ocado is an equal opportunities employer. We adhere strictly to the Equality Act 2010 and Rehabilitation of Offenders Act 1974, treating all employees fairly and equally, regardless of gender, sexual orientation, marital status, gender reassignment, race, religion, belief, colour, nationality, ethnicity, disability, age, pregnancy, trade union membership, or background. We do not discriminate based on part-time or fixed-term employment status.