Operations Manager

Daniel Owen Ltd; Bromsgrove; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

Daniel Owen Ltd in the Midlands is seeking an experienced Operations Manager to oversee Fire, Life Safety and Security service and maintenance operations across the region. Hybrid working with regional travel.

You will lead engineers and subcontractors, drive KPIs, QHSE and customer satisfaction, and support quotations and project delivery. A strong background in social housing contracts is advantageous, though not essential for the role.

Qualifications

• Strong technical knowledge of Fire & Security systems.
• Experience leading engineering teams.
• Previous management experience is desirable.
• Social Housing/Housing Association experience is advantageous, not essential.
• Full UK driving licence (max 6 points).
• Ability to pass a DBS check.
• Commutable to Bromsgrove from Worcestershire/Warwickshire/West Midlands.

Responsibilities

• Manage engineers, subcontractors and engineering workflows.
• Oversee planned, reactive, remedial and small works.
• Ensure contractual KPIs, QHSE and H&S standards are met.
• Monitor performance, productivity and customer satisfaction.
• Support quotations and project delivery.

Skills

Fire & Security systems

Engineering team leadership

Management experience

Job description

Operations Manager - Fire & Security | Social Housing

Salary: £50,000-£55,000

Location: Bromsgrove | Midlands & South-West

Working: Hybrid + regional travel

We're recruiting for an experienced Operations Manager to join a leading social housing contractor, managing Fire, Life Safety & Security service and maintenance operations across the region.

Key responsibilities:

• Manage engineers, subcontractors and engineering workflows.
• Oversee planned, reactive, remedial and small works.
• Ensure contractual KPIs, QHSE and H&S standards are met.
• Monitor performance, productivity and customer satisfaction.
• Support quotations and project delivery.

We're looking for:

• Strong technical knowledge of Fire & Security systems.
• Hands-on experience working with engineering teams.
• Previous management experience is desirable.
• Social Housing/Housing Association experience is advantageous, not essential.
• Full UK driving licence (max 6 points).
• Ability to pass a DBS check.
• Candidates must be commutable to Bromsgrove, ideally from Worcestershire, Warwickshire or the West Midlands.