Fire And Security Operations Manager

4way Recruitment; Waterlooville; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company Vehicle

Company Phone & Laptop

20 Days Holiday + Bank Holidays

Company Pension Scheme

Job summary

4way Recruitment is seeking an Operations Manager for the Waterlooville office, a largely office-based role with occasional site visits. Salary up to £50,000 per year (DOE) with company vehicle, phone and laptop, and pension.

You will oversee the service and maintenance operation, support engineers, manage workloads, and ensure compliance and customer satisfaction. This is a permanent, full-time position in Hampshire.

Qualifications

• Strong knowledge of Fire & Security systems and operational leadership.
• Experience as an Operations/Service Manager or Senior Engineer.
• Excellent organisational and communication skills.

Responsibilities

• Manage day-to-day service and maintenance operations.
• Oversee maintenance scheduling and engineer workloads.
• Provide technical support and remote fault diagnosis when possible.
• Assist with audits (BAFE/NSI) and health & safety compliance.

Skills

Fire & Security systems

Operations management

Team leadership

Fault diagnosis

Job description

Operations Manager - Up to £50k

Location of works: Waterlooville (Office-Based with Occasional Site Visits)

Salary Bracket: Up to £50,000 per year (DOE)

On target earnings (OTE): Up to £50,000 + Company Benefits

Industry: Fire & Security

About Our Client

Our client is an established Fire & Security company with a strong reputation for delivering high-quality service and maintenance solutions across Hampshire and the surrounding areas. Due to continued growth, they are looking to recruit an Operations Manager to oversee the day-to-day running of their service and maintenance operation from their Waterlooville office.

This is primarily an office-based role and would suit either an experienced Operations/Service Manager or a Senior Fire & Security Engineer looking to take the next step into management. You'll use your technical knowledge to support engineers, manage service operations and play a key role in maintaining compliance and delivering an excellent customer experience.

Salary and Benefits - Operations Manager

• Up to £50,000 Basic Salary (DOE)
• Company Vehicle
• Company Phone & Laptop
• 20 Days Holiday + Bank Holidays
• One additional day's holiday awarded for each completed year of service
• Company Pension Scheme
• Permanent, Full-Time Position

Key Responsibilities - Operations Manager

• Manage the day-to-day running of the service and maintenance department
• Oversee the maintenance database, ensuring planned maintenance visits are scheduled and completed efficiently
• Manage incoming service calls and coordinate engineer workloads
• Provide technical support over the phone, diagnosing faults and helping engineers or customers resolve issues remotely where possible
• Minimise unnecessary engineer call-outs through effective fault diagnosis
• Attend site when required to assist engineers with more complex technical issues
• Support the business during BAFE and NSI audits and assessments
• Ensure Health & Safety procedures and company compliance standards are maintained
• Work closely with engineers and senior management to deliver an excellent customer experience

Skills and Experience - Operations Manager

• Strong technical knowledge of Fire & Security systems
• Previous experience as an Operations Manager, Service Manager, Technical Support Engineer or Senior Fire & Security Engineer
• Confident diagnosing faults across Fire & Security systems
• Good understanding of planned preventative maintenance scheduling
• Knowledge of BAFE, NSI and Health & Safety requirements
• Excellent organisational, communication and leadership skills
• Full UK Driving Licence

Why Join this Company?

Market Position:

Our client is an established Fire & Security company with a strong reputation for delivering service and maintenance solutions across Hampshire and the surrounding areas.

Work Culture:

This is a fantastic opportunity to step away from the tools and into a leadership role without losing touch with the technical side of the industry. You'll have the opportunity to shape the service department, support engineers, oversee compliance and become a key part of the management team.

Keywords to support your application

Operations Manager, Service Manager, Fire & Security Manager, Technical Support Engineer, Senior Fire & Security Engineer, Fire & Security, Fire Alarm, Security Systems, Service & Maintenance, BAFE, NSI, Health & Safety, PPM, Planned Preventative Maintenance, Waterlooville, Hampshire, Portsmouth, Southampton

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