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Pertemps; West Midlands; Hybrid; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Car allowance or vehicle provided

Hybrid working: 3 days office and 2 in

Annual leave 22 days + 8 bank holidays

Job summary

Absolute Interpreting and Translations Ltd is seeking a Fire & Security Operations Manager to lead service delivery across the Midlands and South-West from Bromsgrove. You will oversee planned, reactive, remedial, small works and project activities ensuring contractual KPIs are met and safety standards are upheld.

The role requires strong technical knowledge of fire, life safety and security systems, hands-on leadership of field engineers and subcontractors, and excellent communication.

Qualifications

• Strong technical knowledge of fire, life safety and security systems.
• Experience with engineering teams and safety standards.
• Competent IT skills: Outlook, Excel, Word.
• Excellent written and verbal communication.

Responsibilities

• Overseeing planned, reactive, remedial, small works and project activity across customer contracts
• Ensuring service delivery meets KPI and best practice standards
• Managing field-based service engineers and subcontractors
• Handling incoming reactive and small works calls to meet KPIs
• Producing quotations and supporting delivery with senior management
• Ensuring health and safety policies are followed
• Supporting quality, health and environmental management systems
• Providing holiday cover for Regional General Manager

Skills

Fire & life safety

IT skills

Communication

Team coordination

Tools

Engineering planning software

MS Office

Job description

Fire & Security Operations Manager Bromsgrove £55K

Fire & Security Operations Manager – Bromsgrove - £55,000

We are currently working with a fire, life safety and security specialist business who provide a wide range of service, maintenance, remedial, small works and project support across customer contracts throughout the Midlands and South-West. Due to continued growth, they are now seeking an Operations Manager to join their team based from Bromsgrove.

Salary Package:

• Car allowance or vehicle provided
• 22 days’ annual leave & 8 days bank
• Hybrid working: 3 days office and 2 days home / field
• Official working hours are 8:30am - 5:00pm with a 30-minute lunch

Area Of Cover:

• Bromsgrove, Worcestershire, covering the Midlands and South-West region.

Duties:

• Overseeing planned, reactive, remedial, small works and project activity across customer contracts
• Ensuring service delivery meets best practice standards and contractual KPIs
• First-line management of field-based service engineers and coordination of sub-contractor activity
• Managing incoming reactive, remedial and small works calls to ensure engineering attendance meets contractual KPIs
• Producing quotations and supporting the delivery of resulting works in collaboration with senior operational management
• Ensuring health and safety policies and procedures are followed across all areas of responsibility
• Supporting compliance with quality, health, safety and environmental management systems
• Completing post-inspections on a sample of calls to audit completion standards and support high levels of engineer performanceProviding holiday cover for the Regional General Manager where required

Key Working Relationships:

• Regional General Manager
• Sub-contractors
• Administration team
• Health and Safety team
• Maintaining a high level of customer satisfaction.

Experience Required:

• Strong technical knowledge of fire, life safety and security systems, including fire alarms, AOV, automatic doors, warden call, door entry, access control and CCTV systems.
• Hands-on experience working with engineering teams.Good knowledge of quality, health, safety and environmental requirements.
• Competent IT skills, including Outlook, Excel and Word.
• Excellent written and verbal communication skills.

Preferred:

• Previous management experience would be advantageous.
• Experience using engineering planning software to dispatch and schedule calls would be desirable.

Absolute Interpreting and Translations Ltd