Fire & Security Operations Manager | Hybrid Role in Midlands

RGB Network; Bromsgrove; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Bonus scheme

Car allowance or vehicle provided

Hybrid working: 3 days office, 2 days"

22 days’ annual leave & 8 days bank

Job summary

RGB Network is seeking an experienced Fire & Security Operations Manager to lead service delivery across Midlands and South-West customer contracts from Bromsgrove. You will oversee planned, reactive, remedial, small works and project activity, ensuring contracts meet KPIs and high standards.

You will line-manage field engineers and coordinate subcontractors while maintaining health and safety compliance and quality systems.

Qualifications

• Strong knowledge of fire, life safety and security systems (fire alarms, AOV, automatic doors, warden call, door entry, access control and CCTV).
• Hands-on experience working with engineering teams.
• Knowledge of quality, health, safety and environmental requirements.
• Competent IT skills, including Outlook, Excel and Word.
• Excellent written and verbal communication skills.

Responsibilities

• Overseeing planned, reactive, remedial, small works and project activity across customer contracts.
• Ensuring service delivery meets best practice standards and contractual KPIs.
• First-line management of field-based service engineers and coordination of sub-contractor activity.
• Managing incoming reactive, remedial and small works calls to ensure engineering attendance meets contractual KPIs.
• Producing quotations and supporting the delivery of resulting works in collaboration with senior operational management.
• Coordinating specialist sub-contractor works.
• Ensuring health and safety policies and procedures are followed across all areas of responsibility.
• Supporting compliance with quality, health, safety and environmental management systems.
• Providing holiday cover for the Regional General Manager where required.

Skills

Fire & life safety systems

Engineering team supervision

Quality, health, safety & environment

IT skills (Outlook, Excel, Word)

Communication skills

Tools

Engineering planning software

Job description

RGB Network is seeking an experienced Fire & Security Operations Manager to lead service delivery across Midlands and South-West customer contracts from Bromsgrove. You will oversee planned, reactive, remedial, small works and project activity, ensuring contracts meet KPIs and high standards.

You will line-manage field engineers and coordinate subcontractors while maintaining health and safety compliance and quality systems.