Operations Manager

Malmaison; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A chic hotel in Brighton is seeking an Operations Manager to lead and motivate their team. This role emphasizes exceptional service, strategic brand development, and maximizing food and beverage revenue. The ideal candidate will have experience managing large teams and a solid understanding of the hospitality market. Benefits include heavily discounted accommodation rates, fully funded apprenticeship programs, and various health and wellness initiatives. Join us in making waves in the vibrant city of Brighton.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Prior experience in managing large teams and a sound knowledge of food and drink.
• Ability to drive brand strategy and maximize F&B revenue.
• Experience with E-Learning rollout is beneficial.

Responsibilities

• Lead and motivate the team to deliver exceptional service.
• Manage details through department managers for successful operations.
• Set an example in the business to drive brand strategy.

Skills

Leadership

Team motivation

Market understanding

Health and Safety knowledge

Job description

Opened 2016

• 73 bedrooms
• 150-seater Bar & Grill
• 4 private event spaces – largest seats up to 100

Situated on the waterfront of Brighton Marina and making waves in this cool area of the city. As well as everything the Marina has to offer, we're within walking distance of Brighton's much famed beachfront with the Palace Pier. Brighton is one of the most vibrant, colourful and creative cities in Europe. Cosmopolitan, compact, energetic, unique, historic and free-spirited, it's a city like no other. Nestling between the South Downs and the sea on the stunning South Coast, Brighton offers everything from Regency heritage to beachfront cool. A fantastic mix of iconic attractions, famed nightlife, funky arts, culture and year-round festivals and events.

About The Role

OPERATIONS MANAGER – MALMAISON BRIGHTON, COMPETITIVE SALARY

Malmaison is looking for a leader in the making with the possibility of moving into a Deputy General Position in 6 to 12 months. Someone who will understand that running a successful business isn’t just about exceeding the brand standards, or having a super P&L. We want someone who will look after the team and by developing them, will deliver the expectation of celebrity service.

In this Operations Manager role your eye for detail will help you excel, you will love leading and motivating your team and you will be driving the brand strategy in all elements of the business setting Malmaison apart from the competition as a preferred employer and destination to stay, eat and drink.

You will know the market and understand how to maximise F&B revenue within the business by looking at the bigger picture. Managing the detail through your department managers and team will be second nature and leading from the front to set the example is something you are no stranger to.

Ideally you will have had previous experience in managing large teams and you will have a sound knowledge of food and drink in a similar sized property however this isn’t a deal breaker.

A sound understanding of Health and Safety will be beneficial as will having rolled out of E-Learning to previous teams.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’ve already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Probationary Period Benefits

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI’s
• Critical Illness cover
• Life Assurance

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.