Operations Manager

Allscreens Nationwide Ltd; Ashford; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Employee Assistance Program – HospitaI

Refer a friend scheme

Free parking

Job summary

Ashford International Hotel & Spa, part of The QHotels Collection, is seeking an experienced Operations Manager to lead the hotel’s daily operations across multiple departments. You will collaborate with department heads to ensure exceptional guest experiences and drive service standards throughout the property.

The role requires proven management experience in a hotel setting, with a track record of building strong teams and delivering guest-focused results.

Qualifications

• Previous experience as a Manager—either a General Manager in a smaller property or an F&B Operations Manager seeking progression.
• Proven ability to lead across multiple departments and drive guest satisfaction.

Responsibilities

• Oversee day-to-day hotel operations across departments (F&B, housekeeping, kitchen, maintenance, front of house).
• Engage with Heads of Departments to ensure guest experience is at the forefront and service levels are high.
• Lead, empower and inspire teams to deliver consistent, high-quality hospitality.

Skills

Leadership

People management

Commercial awareness

Hospitality knowledge

Job description

Are you a strong leader who knows how to lead, empower, and inspire your team?

The important stuff:

Free health club membership (T&Cs apply)

Discounts across The QHotels Collection

Family & Friends discounts in hotels across The QHotels Collection

Support with training & professional qualifications, including course fees!

Access to an Employee Assistance Program – Hospitality Action

Refer a friend scheme

FREE parking

What will I do?

You will be a strong operational leader, overseeing the day-to-day operations of the hotel across a multitude of departments, including food & beverage, housekeeping, kitchen, maintenance, front of house amongst others. You’ll be an engaging Manager, a natural with building strong relationships, working together with the Head of Departments to ensure guest experience is at the forefront!

Is this the role for me?

Previousexperience as aManager– either a General

Manager within a smaller property orcurrentlya Food & Beverage

Operations Manager seeking a step upinto Operations Management

Commercially astute

Strong knowledge of the industry, latest trends

Highly passionate & driven abouthospitality

Curious to find out more?

Ashford International Hotel & Spa is located in Ashford, Kent, not too far from London and is a 4*, 179-bedroom property. Our hotel has the Horizon restaurant and the Quench bar, and we offer afternoon tea as well as private dining and meetings & event spaces. The leisure facilities include a gym, pool, jacuzzi, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.