Reception Supervisor

Norton Park Hotel, Spa & Manor House; Sutton Scotney; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property located in Sutton Scotney, just outside Winchester. The front of house team is led to deliver a warm welcome for guests from arrival through departure, handling every situation with courtesy and professionalism.

The role requires supervisory experience and strong customer service skills. We offer a range of staff benefits, a supportive learning environment, and opportunities for progression within The QHotels Collection.

Qualifications

• Must have previous supervisory experience.
• Experience in a customer-facing role.
• Strong communication skills and self-motivated.
• Ability to work under pressure and multi-task.
• High attention to detail.

Responsibilities

• Supervise the front of house team to ensure a warm, welcoming guest experience from arrival to departure, handling situations politely.

Skills

Supervisory experience

Customer facing

Communication skills

Multi-tasking

Attention to detail

Job description

Are you a good team motivator?

Do you have a passion for delivering exceptional guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Supervise the front of house team to ensure a warm, friendly welcome when guests arrive to when they leave. As the Supervisor you will be the point of contact for all hotel guests and deal with all situations in a polite and courteous manager.

Is this the role for me?

• Previoussupervisory experience
• Have worked in a customer facing role
• Strong communicationskills and self-motivated
• Ability to work under pressure,multi-taskand problem solve
• High attention to detail

Curious to find out more?

Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property, located in Sutton Scotney, just outside Winchester. Our hotel has Scene restaurant and bar & lounge, a terrace, and we offer afternoon tea, private dining and meetings & event spaces as well as a separate Manor House. The leisure facilities include a pool, a gym, steam room, sauna, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.