Operations Manager

Ashford International Hotel & Spa; Ashford; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development programs

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Ashford International Hotel & Spa is seeking an experienced operational leader to oversee day-to-day hotel operations across F&B, housekeeping, front of house and maintenance. You will drive guest experience by building strong relationships with department heads and leading a high-performing team.

This role demands proven hospitality management experience, commercial acumen, and a true passion for our industry.

Qualifications

• Previous experience as a Manager, e.g., General Manager of a smaller property or F&B Operations Manager seeking step up into Operations Management.
• People management experience
• Commercially astute
• Strong knowledge of the hospitality industry and latest trends
• Highly passionate and driven about hospitality.

Responsibilities

• Oversee day-to-day hotel operations across multiple departments (F&B, housekeeping, kitchen, maintenance, front of house).
• Build strong relationships with Heads of Departments to ensure guest experience remains at the forefront.
• Lead and develop a high-performing team to deliver exceptional service and operational excellence.

Skills

People management

Leadership

Hospitality industry knowledge

Relationship building

Strategic thinking

Job description

Are you a strong leader who knows how to lead, empower, and inspire your team?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program - Hospitality Action
• Refer a friend scheme
• FREE parking
• AND...much, much more!

What will I do?

You will be a strong operational leader, overseeing the day-to-day operations of the hotel across a multitude of departments, including food & beverage, housekeeping, kitchen, maintenance, front of house amongst others. You’ll be an engaging Manager, a natural with building strong relationships, working together with the Head of Departments to ensure guest experience is at the forefront!

Is this the role for me?

• Previousexperience as aManager- either a General Manager within a smaller property orcurrentlya Food & Beverage Operations Manager seeking a step upinto Operations Management
• People management experience
• Commercially astute
• Strong knowledge of the industry, latest trends
• Highly passionate & driven abouthospitality

Curious to find out more?

Ashford International Hotel & Spa is located in Ashford, Kent, not too far from London and is a 4*, 179-bedroom property. Our hotel has the Horizon restaurant and the Quench bar, and we offer afternoon tea as well as private dining and meetings & event spaces. The leisure facilities include a gym, pool, jacuzzi, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

Compensation: Competitive salary