Operations Leader - Justice Services (Midlands)

Ministry of Justice; Northampton, Leicester; On-site; GBP 42,000 - 65,000; Full time

Job summary

HM Courts & Tribunals Service in the Midlands region seeks an experienced Operations Manager to lead service delivery, steer teams, and drive performance across Northampton and Leicester Crime Jurisdiction. You will translate national priorities into local plans, build strong stakeholder relationships, and model inclusive leadership in a demanding public-service environment.

You will manage resources, coach staff, and foster continuous improvement through data-informed decisions while balancing

Qualifications

• Proven experience in a challenging operations or management role.
• Ability to lead and coach large teams to deliver measurable results.
• Strong stakeholder relationship skills across public sector.
• Comfort with data-driven decision making and workforce planning.

Responsibilities

• Lead service delivery and improve productivity across the region.
• Translate national priorities into local operational plans.
• Develop and manage performance, attendance, and recognition.
• Collaborate with stakeholders to align with HMCTS objectives.

Skills

People management

Stakeholder management

Leadership

Change management

Performance management

Communication skills

Job description

HM Courts & Tribunals Service in the Midlands region seeks an experienced Operations Manager to lead service delivery, steer teams, and drive performance across Northampton and Leicester Crime Jurisdiction. You will translate national priorities into local plans, build strong stakeholder relationships, and model inclusive leadership in a demanding public-service environment.

You will manage resources, coach staff, and foster continuous improvement through data-informed decisions while balancing