Public Service Team Lead – Justice Operations

Ministry of Justice; Chelmsford; On-site; GBP 36,000 - 48,000; Full time

Job summary

Ministry of Justice's HMCTS in Chelmsford seeks a proactive Team Leader to manage a frontline service team. You will drive performance, ensure excellent customer service to service users, judiciary and management, and contribute to local, regional and national priorities.

You will lead, motivate and develop colleagues, manage attendance, and build effective relationships with stakeholders while delivering on key business objectives through robust performance management and a focus on wellbeing.

Qualifications

• Ability to lead and develop others to thrive in their role.
• Strong organisational skills to plan and manage work to deliver service.
• Excellent communication with a wide range of stakeholders.
• Ability to manage difficult situations professionally.
• Confident in analysing data to improve performance.
• Ability to use IT and learn new systems.

Responsibilities

• Lead and develop team to deliver objectives.
• Provide outstanding service to users, judiciary and management.
• Develop relationships with stakeholders and manage performance.
• Support wellbeing and motivate the team to achieve aims.

Skills

Lead & develop

Organisational skills

Communication

Data analysis

Problem solving

IT literacy

Job description

Ministry of Justice's HMCTS in Chelmsford seeks a proactive Team Leader to manage a frontline service team. You will drive performance, ensure excellent customer service to service users, judiciary and management, and contribute to local, regional and national priorities.

You will lead, motivate and develop colleagues, manage attendance, and build effective relationships with stakeholders while delivering on key business objectives through robust performance management and a focus on wellbeing.