Operations Manager - Justice Services (Hybrid Role)

Ministry of Justice; Brighton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

The Ministry of Justice - HM Courts & Tribunals Service in the South East region seeks an experienced Operations Manager to lead service delivery, provide teams with clear direction and drive productivity while delivering high‑quality public services.

You will lead by example, empower staff, manage performance and attendance, build strong stakeholder relationships, and translate national priorities into local plans across Surrey and Sussex.

Qualifications

• Proven experience in a challenging operations or management role.
• Demonstrable people management and coaching skills.
• Strong leadership to manage resources and drive improvement.
• Ability to build relationships and manage stakeholders.
• Excellent communication and collaboration skills.
• Confidence to make independent decisions using data-driven tools.
• Ability to deliver local priorities in line with national objectives.

Responsibilities

• Lead service delivery and provide teams with clear direction to increase productivity.
• Translated national priorities into local plans for Surrey and Sussex.
• Manage performance and attendance, creating a culture of fair reward.
• Build strong stakeholder relationships and contribute to continuous improvement.

Skills

People management

Stakeholder management

Leadership

Communication

Decision making

Data-driven

Job description

The Ministry of Justice - HM Courts & Tribunals Service in the South East region seeks an experienced Operations Manager to lead service delivery, provide teams with clear direction and drive productivity while delivering high‑quality public services.

You will lead by example, empower staff, manage performance and attendance, build strong stakeholder relationships, and translate national priorities into local plans across Surrey and Sussex.