Operations Director – Health in Justice, Multi-Site Leader

Practice Plus Group; West Midlands; Remote; GBP 90,000 - 120,000; Full time

Job summary

Practice Plus Group is seeking an Operations Director for the Health in Justice service, covering the Midlands with home-based work and travel to sites. The role is full-time (37.5 hours per week) and sits on the senior leadership team driving strategy, service improvement and financial performance across 20 prisons.

You will lead multi-site operations, develop business cases, optimise income, and ensure high standards of patient safety, experience and quality in line with NHS governance.

Qualifications

• Significant senior-level operational management experience.
• Criminal justice and/or healthcare management experience.
• Managing large, complex, multi-site operations.
• Leading diverse, multidisciplinary teams.
• Strong budget/P&L responsibility, with evidence of delivering against financial targets.
• Service development and improvement, including introducing new services or processes.
• Contract management and negotiation, with the commercial awareness to understand complex contracts.
• Experience of optimising income streams.
• Strong understanding of clinical governance and the NHS.
• Degree, professional or management qualification and/or clinical qualification and/or professional registration, such as NMC, HCPC or GPhC.

Responsibilities

• Provide overall leadership across the 20-prison portfolio.
• Contribute to the wider strategic direction of Health in Justice.
• Lead service and cost improvement initiatives and maintain effective communication across services.
• Build strong relationships with commissioners, prison leadership and subcontractors.
• Develop business cases for new services and equipment.
• Identify opportunities to optimise income and implement new technology and innovations.
• Develop the annual directorate business plan with the leadership team.
• Monitor performance against contracts and take corrective action where services are under or over-performing.
• Improve capacity planning and identify opportunities for service development.
• Take overall accountability for directorate budgets and financial performance.
• Deliver financial targets, including EBITDA.
• Ensure staffing rotas and resources are aligned with operational demand
• Monitor areas such as waiting times and cancelled escorts/bedwatches.
• Motivate, develop and retain staff across the directorate.
• Develop workforce plans and ensure effective appraisal, training and development arrangements.
• Contribute to disciplinary/grievance hearings and recruitment panels when required.
• Work with clinical leaders to maintain an appropriately trained and structured workforce.
• Ensure patient safety, experience and quality are central to service delivery.
• Maintain compliance with CQC requirements.

Skills

Senior-level ops management

Healthcare/Criminal justice management

Budget / P&L management

Contract management

Leadership of multi-site teams

Commercial awareness

Clinical governance understanding

Education

Degree or professional qualification

NMC/HCPC/GPhC registration

Job description

Practice Plus Group is seeking an Operations Director for the Health in Justice service, covering the Midlands with home-based work and travel to sites. The role is full-time (37.5 hours per week) and sits on the senior leadership team driving strategy, service improvement and financial performance across 20 prisons.

You will lead multi-site operations, develop business cases, optimise income, and ensure high standards of patient safety, experience and quality in line with NHS governance.