Area Operations Lead: Safety, Quality & Efficiency

Amazon; Hinckley; On-site; GBP 45,000 - 65,000; Full time

Job summary

Amazon Fulfilment centres are fast-paced hubs delivering millions of orders daily. As a shift operations manager you will own safety culture, uphold quality, and drive performance across your area.

You will lead teams, implement process improvements, and collaborate to standardise shift practices while adapting to day and night shifts as required. You will oversee projects to streamline processes, enhance productivity, and ensure high quality of service for customers, with a strong emphasis on

Qualifications

• Experience leading teams and developing people.
• Strong data-driven decision making and analysis.
• Clear written and verbal communication with stakeholders.
• Fluency in English and ability to follow directions in English.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

Skills

People management

Data analysis

Stakeholder communication

English fluency

Process improvement

Education

Advanced degree or Bachelor's degree

Job description

Amazon Fulfilment centres are fast-paced hubs delivering millions of orders daily. As a shift operations manager you will own safety culture, uphold quality, and drive performance across your area.

You will lead teams, implement process improvements, and collaborate to standardise shift practices while adapting to day and night shifts as required. You will oversee projects to streamline processes, enhance productivity, and ensure high quality of service for customers, with a strong emphasis on