Operations Lead: Run Services & KPI Champion (Hybrid)

Capgemini UK; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology transformation partner in the UK is seeking a Managed Services Account OL Lead. This role includes leadership, team capability development, and ensuring the delivery of services meets SLAs and operational standards. The ideal candidate will have experience in network technologies such as SD-WAN and a strong focus on customer satisfaction. Hybrid working arrangements are offered.

Qualifications

• Experience in network technologies required.
• Proven track record in SLA compliance essential.
• Strong relationship management skills needed.

Responsibilities

• Lead and develop team capabilities.
• Ensure governance and reporting for objectives.
• Collaborate with leadership and account teams.

Skills

Understanding of network technologies, including SD-WAN

Delivery quality through SLA compliance

Customer satisfaction enhancement

Financial objective collaboration

Support team performance and growth

Promote continuous learning

Job description

A leading technology transformation partner in the UK is seeking a Managed Services Account OL Lead. This role includes leadership, team capability development, and ensuring the delivery of services meets SLAs and operational standards. The ideal candidate will have experience in network technologies such as SD-WAN and a strong focus on customer satisfaction. Hybrid working arrangements are offered.