Operations Lead: Housing Safety & Customer Care

The Guinness Partnership; Manchester; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Guinness Property is recruiting an Operational Support Manager for a full-time, permanent 40-hour week based in our Oldham office. The role offers hybrid working, blending office days with home working, and a focus on leading Planned Works Coordinators handling Awaab's Law cases to keep residents safe and informed.

You will develop teams, work to performance targets, manage subcontractors and maintain records using IT tools such as Word and Excel.

Qualifications

• Educated to A level or equivalent qualification.
• NVQ III or equivalent in Customer Services is desirable.

Responsibilities

• Lead and support a team of Planned Works Coordinators.
• Manage Awaab's Law cases to ensure HHSRS hazards are made safe promptly.
• Keep residents informed throughout the process and maintain clear communication.
• Build effective relationships with customers, stakeholders and subcontractors.
• Record data and information accurately and follow agreed procedures.

Skills

Leadership

Team development

Customer-focused

Organisational skills

IT skills

MS Word

MS Excel

Scheduling software

Sub-contractors

Data recording

Education

A level or equivalent

NVQ III in Customer Services

Tools

AccuServ

Job description

Guinness Property is recruiting an Operational Support Manager for a full-time, permanent 40-hour week based in our Oldham office. The role offers hybrid working, blending office days with home working, and a focus on leading Planned Works Coordinators handling Awaab's Law cases to keep residents safe and informed.

You will develop teams, work to performance targets, manage subcontractors and maintain records using IT tools such as Word and Excel.