Awaab's Law Operations Lead | Hybrid, 40hrs/wk

Consortium; Oldham; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Guinness Property in Oldham is recruiting an Operational Support Manager to lead and develop a team responsible for managing Awaab’s Law cases, ensuring safety and clear communication with residents.

The role is full-time with hybrid working, based in our Oldham office, and requires experience in leading teams, delivering high-quality services and strong IT skills including Word and Excel.

You will manage timelines, coordinate with subcontractors and maintain records using AccuServ.

Qualifications

• Experience leading and developing teams in a fast-paced environment.
• Experience delivering high-quality customer-focused services.
• Strong organisational, time management and IT skills including MS Word and MS Excel.
• Educated to A level or equivalent qualification.
• NVQ III or equivalent in Customer Services.

Responsibilities

• Lead and support a team of Planned Works Coordinators handling Awaab’s Law cases.
• Ensure hazards in residents' homes are made safe promptly and residents are informed throughout the process.
• Collaborate with customers, stakeholders and subcontractors to deliver services.

Skills

Team leadership

Customer service

Time management

Organisational skills

MS Word

MS Excel

Education

A level or equivalent

NVQ III in Customer Services

Tools

AccuServ job management system

Scheduling software

Job description

Guinness Property in Oldham is recruiting an Operational Support Manager to lead and develop a team responsible for managing Awaab’s Law cases, ensuring safety and clear communication with residents.

The role is full-time with hybrid working, based in our Oldham office, and requires experience in leading teams, delivering high-quality services and strong IT skills including Word and Excel.

You will manage timelines, coordinate with subcontractors and maintain records using AccuServ.