Operations Lead, Healthcare Services & Process Improvement

College Surgery Partnership; Cullompton; Presencial; GBP 42.000 - 64.000; Jornada completa

Descripción de la vacante

College Surgery Partnership is seeking an organised, proactive Operations Lead to join our supportive team in Cullompton. You will lead the Reception and Care-Coordinator teams to coordinate services, improve processes, and ensure high-quality patient care and service.

You will work within the Practice Support Team, champion teamwork and quality improvement, and drive digital solutions to support day-to-day operations and team wellbeing.

Formación

• Proven ability to lead reception and care co-ordinator teams.
• Experience improving processes and using digital solutions.

Responsabilidades

• Line management, direction and support of the Reception and Care-Co-ordinator teams.
• Coordinate GP rota to maintain safe staffing during shortages and absences.
• Handle patient concerns and complaints on site or by phone.
• Lead on new systems and processes and guide the team through implementation.

Conocimientos

Line management

Team leadership

Rota coordination

Patient care coordination

Descripción del empleo

College Surgery Partnership is seeking an organised, proactive Operations Lead to join our supportive team in Cullompton. You will lead the Reception and Care-Coordinator teams to coordinate services, improve processes, and ensure high-quality patient care and service.

You will work within the Practice Support Team, champion teamwork and quality improvement, and drive digital solutions to support day-to-day operations and team wellbeing.