Clinical Support Team Lead

Pall Mall; Leigh on Sea; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

NHS Pension Scheme

5 weeks' annual leave (pro rata)

Job summary

The Pall Mall Surgery in Leigh-on-Sea is seeking an experienced Clinical Support Lead to oversee the Clinical Support Team and advance patient services. You will manage administrative workflows, including AI-assisted processing, e-Consult requests, blood test recalls, and QOF reviews, while working with GPs and practice managers to improve efficiency and patient experience.

The role requires proactive leadership, strong organisational skills and a commitment to confidentiality, delivering

Qualifications

• Experience in healthcare or primary care administration environment.
• Strong leadership and people management capabilities.
• Excellent organisational and communication skills.

Responsibilities

• Lead and support the Clinical Support Team in delivering administrative services.
• Ensure directives and changes are communicated and implemented consistently.
• Drive continuous improvement to streamline workflows and optimise systems.
• Collaborate with GP leads and managers to improve document management and reduce workload.
• Support recall programmes and initiatives to maximise patient engagement and practice performance.
• Assist with investigation and resolution of complaints relating to clinical support activities.
• Coach and develop team members for professional growth.

Skills

Leadership

Healthcare admin

Team management

Communication

Problem solving

Job description

Are you an experienced healthcare administrator with strong leadership skills and a passion for improving patient services? We are looking for a proactive and motivated Clinical Support Lead to oversee our Clinical Support Team and play a key role in the ongoing development of our practice. As Clinical Support Lead, you will manage and support the Clinical Support Team to ensure the efficient processing of clinical and administrative workflows, including AI-assisted document processing, e-Consult requests, blood test recalls, and QOF annual reviews. You will work closely with GPs, Practice Managers, and department leads to streamline processes, enhance patient experience, and support the delivery of high-quality care. Key responsibilities include:

• Lead and support the Clinical Support Team in delivering accurate and timely administrative services.
• Ensure practice directives and operational changes are communicated effectively and implemented consistently.
• Drive continuous improvement by identifying opportunities to streamline workflows and optimise systems.
• Work collaboratively with GP leads and managers to improve document management and reduce unnecessary administrative workload.
• Support QOF recall programmes and initiatives that maximise patient engagement and practice performance.
• Assist with the investigation and resolution of complaints relating to clinical support activities.
• Coach, mentor, and develop team members to support their professional growth and career progression.
  Has experience in a healthcare or primary care administration environment.
• Demonstrates strong leadership, organisational, and communication skills.
• Can effectively motivate and develop a team.
• Is confident using their initiative, judgement, and problem-solving abilities.
• Works well under pressure while maintaining accuracy and attention to detail.
• Is committed to delivering outstanding patient service and maintaining confidentiality at all times.
  At The Pall Mall Surgery, we are a thriving GMS teaching practice caring for over 21,500 patients in the heart of Leigh-on-Sea, with excellent transport links and just 40-50 minutes from London. Led by 6 GP Partners, we pride ourselves on delivering high-quality, patient-centred care through a skilled and supportive multidisciplinary team including GPs, nurses, pharmacists, and a wide range of clinical and administrative professionals.
  We offer a positive, forward-thinking working environment with opportunities for learning and development, 5 weeks' annual leave (pro rata), and membership of the NHS Pension Scheme. If you're looking to join an ambitious, friendly practice where your contribution can make a real difference, we'd love to hear from you.
• We offer:
  • A varied and rewarding leadership role within a supportive GP practice.
  • Opportunities for professional development and training.
  • The chance to influence service improvement and operational excellence.
  • A collaborative environment focused on high-quality patient care.

Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.