Practice Operations Lead — Primary Care Excellence

Story Terrace Inc.; Farnborough; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

NHS Pension

27 Days holiday + 8 Bank Holidays

Job summary

Story Terrace Inc. in Farnborough is seeking a part-time Practice Manager/Coordinator to support the practice manager. You will lead staff, manage patient services and ensure safety, quality and regulatory compliance in a GP-led organisation.

The role emphasises data-informed improvement, ED&I and continuous development, with a focus on delivering high-quality patient care and efficient practice operations.

Qualifications

• Experience working in primary care.
• Experience of managing multidisciplinary teams.
• Excellent communication skills (written, oral and presenting).
• Strong IT skills (EMIS & Office).
• Ability to motivate teams, enhance morale and maintain a positive working environment.
• Ability to prioritise, delegate and work to deadlines.

Responsibilities

• Support the practice manager in day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Provide leadership and guidance to all staff ensuring they adhere to policy and procedure at all times.
• Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators.
• Implement systems to ensure compliance with CQC regulations and standards.
• Evaluate, organise and oversee the staff induction programme.
• Support the overall practice clinical governance framework, submitting reports for QOF, enhanced services and other reporting requirements.
• Guide the team to reach QOF targets (supported by the nursing and administrative leads).
• Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
• Implementing and embedding an effective practice and staff development plan for all staff.
• Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare.

Skills

Experience working in primary care

Experience of managing multi‑disciplin

Tools

EMIS

Office

Job description

Story Terrace Inc. in Farnborough is seeking a part-time Practice Manager/Coordinator to support the practice manager. You will lead staff, manage patient services and ensure safety, quality and regulatory compliance in a GP-led organisation.

The role emphasises data-informed improvement, ED&I and continuous development, with a focus on delivering high-quality patient care and efficient practice operations.