Operations Lead

College Surgery Partnership; Cullompton; On-site; GBP 42,000 - 64,000; Full time

Job summary

College Surgery Partnership is seeking an organised, proactive Operations Lead to join our supportive team in Cullompton. You will lead the Reception and Care-Coordinator teams to coordinate services, improve processes, and ensure high-quality patient care and service.

You will work within the Practice Support Team, champion teamwork and quality improvement, and drive digital solutions to support day-to-day operations and team wellbeing.

Qualifications

• Proven ability to lead reception and care co-ordinator teams.
• Experience improving processes and using digital solutions.

Responsibilities

• Line management, direction and support of the Reception and Care-Co-ordinator teams.
• Coordinate GP rota to maintain safe staffing during shortages and absences.
• Handle patient concerns and complaints on site or by phone.
• Lead on new systems and processes and guide the team through implementation.

Skills

Line management

Team leadership

Rota coordination

Patient care coordination

Job description

College Surgery are seeking an organised,proactive, fast thinking, people focussed Operations Lead to join our supportiveand friendly team.

This role provides leadership to our reception andcare coordinator team, helping to coordinate services, improve processes andprocedures, and ensuring that patients receive high-quality standards of careand service.

Working within the Practice Support and ManagementTeam, you will be the kind of person who is passionate about teamwork, qualityimprovement and making a positive difference, making best use of technology anddigital solutions, and supporting a team.

We are proud to be a CQC Outstanding Practice

Please note that we are unable to offer an EmployerSponsored Visa for this role.

Main duties of the job

The Operations Lead is partof the Practice Support Team who together manage the smooth running of the operationalaspects of the practice day to day.

About us

We are a supportive, innovative, andenthusiastic team passionate about delivering excellence in patient care, education, and wholeteam wellbeing. We collectively enjoyour jobs despite the challenges in the NHS and have a great team, inspiringeach other and embracing our differences.There are extensive propertydevelopments taking place around us so we are constantly adapting to meet our patient demand.

We are a town-based practice with rural dispensing branches withover 19,000 registered patients over 4 sites.The main site is in Cullompton, only 20 minutes drive from the vibrantcity of Exeter and very close to the M5.

Job responsibilities

Thefollowing are the core responsibilities of the Operations Lead. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:

Individual Tasks

• Effectiveline management, direction and support of the Reception Team, the CareCo-ordinator Team and the Rota Co-ordinator, including appraisals, identifying opportunitiesfor development and ensuring that their duties are performed effectively and tothe required standard for both patients and internal teams
• Promotinggood working relationships with other teams and individuals in the organisation
• SupportingReception and GP rota coordination in order to maintain safe staffing levels duringperiods of staff shortages and unexpected absences.
• LocumGP management
• Inthe absence of the Deputy Practice Manager, handling patient concerns when theyattend on site or call into the Reception Team
• Investigatingpatient complaints related to own teams
• Co-ordinatingmedical student placements
• Projectwork on new systems and processes, guiding and supporting the team throughimplementation of these processes
• Organisinginduction for GPs and own team members
• Provisionof performance data against Key Performance Indicators
• Undertakingaudits related to own teams duties
• Ensuringthat processes and systems in own teams are documented, made available, are fitfor purpose, and are adhered to
• Regularlyattending and contributing to the monthly Leads Meeting and reporting operationalperformance, pressures, and challenges
• Ensuringcompliance and regulation within own team and supporting this across theorganisation
• Any other reasonable task within the competency ofthe postholder

Person Specification

Experience

• Please see attached Person Spec
• Please see attached Person Spec

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.