Operations Host (Attraction)

Madame Tussauds; City of Westminster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading attraction in London is seeking an enthusiastic Attraction Host to provide world-class customer service and create unforgettable experiences for guests. Candidates should be reliable, self-motivated, and adaptable, thriving in a fast-paced environment. Key responsibilities include engaging with visitors, operating attractions, and maintaining a positive atmosphere. Benefits include a competitive hourly rate, bonuses, and discounts. This role offers an exciting opportunity to be part of a dynamic team.

Benefits

Hourly rate paid fortnightly

Monthly Bonus Scheme based on customer service targets

Discounts at all of our attractions on food and retail

40% online LEGO discount

Access to an exclusive employee discount website

Merlin Magic Pass for free entry into attractions worldwide

Qualifications

• Strong timekeeping and commitment to schedules.
• Able to stay driven and proactive without supervision.
• Quick to identify issues and find effective solutions.
• Clear, confident, and engaging with guests and team members.
• Maintains composure in fast-paced or challenging situations.
• Thrives both independently and as part of a team across varied roles.

Responsibilities

• Deliver world-class customer service with a friendly, helpful attitude.
• Keep the vibe positive and engaging while interacting with guests.
• Go above and beyond to exceed expectations—every time!
• Stay on your feet and in the action throughout the day.
• Put health and safety first—it’s our top priority.
• Operate and assist with our iconic ride (training provided!).

Skills

Reliable & Punctual

Self-Motivated

Problem Solver

Excellent Communicator

Calm Under Pressure

Adaptable & Collaborative

Job description

What you’ll bring to the team

Join Our Team as an Attraction Host!

Are you ready to be the face of unforgettable experiences? As an Attraction Host at Madame Tussauds London, you’ll bring energy, enthusiasm, and a big smile to every guest interaction. Your mission? To create magical moments that guests will remember forever!

What you’ll do:

• Deliver world‑class customer service with a friendly, helpful attitude.
• Keep the vibe positive and engaging while interacting with guests.
• Go above and beyond to exceed expectations—every time!
• Stay on your feet and in the action throughout the day.
• Put health and safety first—it’s our top priority.
• Operate and assist with our iconic Madame Tussauds ride (training provided!).

If you’re passionate about people, love creating memorable experiences, and thrive in a fast‑paced environment, this is the role for you!

Qualifications & Experience

• Reliable & Punctual – Strong timekeeping and commitment to schedules.
• Self‑Motivated – Able to stay driven and proactive without supervision.
• Problem Solver – Quick to identify issues and find effective solutions.
• Excellent Communicator – Clear, confident, and engaging with guests and team members.
• Calm Under Pressure – Maintains composure in fast‑paced or challenging situations.
• Adaptable & Collaborative – Thrives both independently and as part of a team across varied roles.

Benefits

• Hourly rate paid fortnightly
• Monthly Bonus Scheme based on customer service targets
• Discounts at all of our attractions on food and retail
• 40% online LEGO discount
• Access to an exclusive employee discount website
• Merlin Magic Pass – allowing your friends and family free entry into our attractions worldwide!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.49/Hr.