Operations Executive

Story Events; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative event agency in London is seeking a proactive and enthusiastic individual to join their dynamic team. This entry-level role focuses on event operations and exhibitor management for exciting shows, providing a fantastic opportunity to grow within the fast-paced events industry. You will be responsible for overseeing exhibitor processes, maintaining supplier relationships, and supporting the team with various administrative tasks. With a strong emphasis on interpersonal skills and attention to detail, this position is perfect for someone eager to make a significant impact in a creative environment. Join a company that values collaboration, creativity, and professional development.

Benefits

Health Cash Plan

Code Hospitality Membership

23 Days Holiday Allowance

Incentive Trips

Recommend a Friend Scheme

Enhanced Maternity and Paternity Leave

Travel Loan

Qualifications

• Experience in event or office management is essential.
• Strong interpersonal skills and ability to manage multiple tasks.
• Excellent attention to detail and time management skills.

Responsibilities

• Oversee exhibitor management from contract to delivery.
• Maintain relationships with suppliers and manage logistics.
• Support administrative tasks and assist in client events.

Skills

Event Operations

Office Management

Interpersonal Skills

Time Management

Problem-Solving

Education

Experience in Event Management

Tools

Excel

Google Sheets

Canva

Word

Outlook

Job description

REPORTS TO: SENIOR EVENT AND OPERATIONS MANAGER

THE ROLE

This is a split role, focusing on the operations and exhibitor management of our highly respected, creative, boutique Shows; London Summer Event Show and London Christmas Party Show, as well as having organisational and operational responsibilities for the wider company and office.

We're looking for a proactive, enthusiastic and level-headed individual with an interest or some experience in event operations and/or office management/administration, who is eager to learn and grow within the fast-paced events industry.

The role will require you to work collaboratively with the wider team, external suppliers and our clients, so interpersonal skills will be essential to build these relationships. With a passion for the industry and a keen eye for detail, you’ll take ownership of multiple tasks and be an integral part of the Story team.

RESPONSIBILITIES

Core responsibilities include:

- Overseeing the exhibitor management process, from contract stage through to onsite delivery. Being the main point of contact for exhibitors, ensuring they are fully supported throughout, addressing any issues or queries promptly.

- Maintaining strong relationships with key suppliers and regularly checking in to ensure all logistical requirements and deadlines are met.

- Working with spreadsheets (both excel and Google sheets), Word and Outlook email systems in order to communicate and organise tasks

- Creative input into exhibition themes and content, working on Canva with some elements of design.

- Supporting the team from an administrative point of view including sourcing items, booking couriers & crew, database admin, event packing, creating presentations etc.

- Researching new suppliers to keep the Show fresh and up to date with the industry.

- Assisting the wider Operations team with client events, from preparation to assisting onsite.

- Providing regular detailed updates to your line manager and core team with progress of current tasks and goals.

- Ensuring that all online filing is up to date across multiple back-office systems.

- Keeping event equipment, theming items and other event kit organised and replenished when required

- Office management tasks to help maintain an organised and efficient working environment including office upkeep and IT support.

- Joining the Office Social Committee to organise office socials and seasonal office treats.

ABOUT YOU

We’re looking for a friendly, driven and enthusiastic individual with a passion for events and looking to develop their career in the fast-paced events industry. The ideal candidate will have:

- Previous experience in event or office management.

- Ability to take initiative and manage multiple tasks simultaneously.

- Great interpersonal skills and a natural ability to build and maintain relationships.

- Excellent attention to detail and time management skills.

- Experience in working well under pressure when needed and adhering to deadlines.

- Strong problem-solving skills and the ability to develop effective solutions.

- A positive, can-do attitude and a passion for working within a small, close-knit team.

OUR CULTURE & BENEFITS

- Medicash – Health Cash Plan, including dental, optical, 24/7 mental health support helpline, virtual wellbeing tools

- Code Hospitality Membership – access to exclusive offers in over 600 restaurants, bars and hotels

- Holiday Allowance starts at 23 days plus bank holidays

- Incentive trips for high performing employees – this year the team went to New York!

- Recommend a friend scheme

- Enhanced Maternity and Paternity Leave and Pay

- Travel Loan

HOW TO APPLY

Please email via LinkedIn or email your CV and cover letter to [e-mail].

OUR COMPANY

Who we are: As a leading event agency in London, we specialise in creating extraordinary experiences that engage, inspire, and deliver real impact. Our two Shows are a unique Exhibitions concept. The London Christmas Party Show and the London Summer Event Show concentrate on offering corporate event buyers and event agencies the opportunity to see a number of suppliers to the events industry in a relaxed yet business manner. The show has a strong creative angle, which is followed through in the marketing as well as the look and feel on site. Visitors and exhibitors are very well looked and follow a thorough process before being able to join the event, to ensure a high-quality show.

As a proud member of the Smart Group, we not only offer the expertise of our dynamic Story Events team but also leverage the collective wisdom of our sister brands with over 25 years of event excellence – including Evolution London, Moving Venue and Last Supper.

How we think: We are obsessed with our industry and this commitment and knowledge is one of our greatest assets. We explore the whole of the UK to find the hidden venue gems, the best suppliers and the most exciting briefs. We deliver creative, unexpected and, hopefully, forward-thinking ideas that surprise and intrigue. We don’t just answer briefs; we exceed expectations and deliver beyond our promises. Our people also make us who we are – passionate, excited and born perfectionists who understand and adore our clients and nurture our accounts.

What we do: If there’s a story worth telling, we’ll create it. From product launches to elegant receptions, to three days of company offsite team building activities, we deliver at the top end of our industry. Our ideas are creative, fun, logistically complex and are all designed to tell the story of the event. Everything we design, we design for a reason. We get behind the make-up of our clients; discover how they want to feel, how they want their people and guests to feel and how the brand is represented. We then design the perfect solution.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Events Services

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