Customer service and Operations executive

Love Success plc; London; On-site; GBP 32,000 - 34,000; Full time

Job summary

Ein etabliertes Unternehmen im Gourmet-Lebensmittelsektor sucht einen engagierten Kundenservice- und Betriebsberater. In dieser Rolle sind Sie der zentrale Ansprechpartner für Kunden und unterstützen das Unternehmen bei administrativen Aufgaben sowie Marketingaktivitäten. Sie werden in einem dynamischen Team arbeiten, das sich auf die Pflege starker Kundenbeziehungen konzentriert und eine positive Arbeitsumgebung bietet. Mit einem Fokus auf exzellenten Kundenservice und der Möglichkeit, in einem kreativen Umfeld zu wachsen, ist dies eine aufregende Gelegenheit für alle, die eine Leidenschaft für hochwertige Lebensmittel haben.

Benefits

Kostenloses Mittagessen am Freitag

Regelmäßige Lebensmittelverkostungen

Kollaboratives Arbeitsumfeld

Qualifications

• Erfahrung im Kundenservice, insbesondere in der Gastronomie.
• Fähigkeit zur Verwaltung von Bestellungen und Kundenanfragen.

Responsibilities

• Verwaltung von täglichen administrativen Aufgaben und Kundenkommunikation.
• Bearbeitung von Kundenanfragen per Telefon und E-Mail.

Skills

Kundenservice

Kommunikationsfähigkeiten

Verwaltung von Bestellungen

Beziehungsmanagement

Marketingunterstützung

Tools

WordPress

Job description

Customer Services and Operations Advisor (Gourmet Food)

Location: Stratford - Office based

Salary: £32,000-£34,000

Our client is one of the UK's most prestigious gourmet food delivery businesses, serving a wide range of longstanding customers, including corporate clients.

We are seeking a versatile and busy Customer Support Advisor to act as a key contact within the business, building strong relationships with customers via phone and email.

The role involves answering customer queries, managing daily administrative tasks, and supporting marketing efforts for existing and new customers.

Key Duties:

1. Managing daily administration tasks, including order processing, shipping documents, and customer communications
2. Handling inquiries via info@ inbox and website contact forms promptly
3. Taking orders over the phone and email, providing excellent customer service and upselling products
4. Responding to customer queries professionally and promptly
5. Dealing with customer complaints calmly, escalating issues when necessary
6. Managing courier shipping and troubleshooting delivery issues
7. Maintaining positive relationships with internal teams and external partners
8. Hiring and training seasonal Christmas support staff
9. Supporting marketing activities, including pre-planning schedules
10. Preparing sales reports
11. Ensuring smooth daily operations and process improvements
12. Updating the WordPress website with new products and seasonal trends
13. Communicating website update needs to the web team
14. Editing automated email communications
15. Managing corporate orders, building relationships with businesses, and creating bespoke orders and gifts
16. Outreach to new and existing corporate clients

Candidate Profile:

The ideal candidate will have previous experience in a similar customer service role and an interest in gourmet foods. Benefits include free Friday lunch, regular food tastings, and a collaborative work environment.

Please note: This role is fully office-based, located within walking distance of Stratford, with many shops and restaurants nearby.

Salary is dependent on experience.

About Love Success:

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with leading businesses across London and the UK. We champion diversity, equity, and inclusion in all our practices and are proud to serve as an employment agency for this vacancy.