Operations Director

ACS Talent Acquisition; Canterbury; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading online education company in Canterbury is seeking an Operations Director to manage operational processes and support the CEO's vision. This role requires a detail-oriented executor who thrives under pressure and oversees multiple functions. The position offers a salary of £60,000 to £70,000 and allows for hybrid working arrangements, promising a dynamic work environment in a fast-paced team.

Qualifications

• Proven ability to make someone else's ideas happen with precision.
• Experience managing multiple operational functions.
• Strong leadership and problem-solving skills.

Responsibilities

• Take full ownership of the Operations function including HR and business administration.
• Provide oversight and guidance for Marketing, Sales, and Client Success.
• Ensure all systems, processes, and KPIs are being followed.

Skills

Detail obsessed

Executor, not strategist

Calm under pressure

Systems-driven

Operationally versatile

Resourceful

Job description

Operations Director

£60,000 to £70,000

Canterbury, Kent (Hybrid working available)

Permanent / Full Time

Monday to Friday

Our client, is a fast-growing online education and marketing company serving coaches, consultants, and service-based entrepreneurs. They run coaching programs, online training, and high‑end events that help their clients grow and scale their businesses.

They move fast, they innovate constantly, and they are relentlessly focused on execution. To support their next phase of growth, they are hiring the most important non‑CEO hire in the company, the CEO’s Integrator and Operational Right Hand.

This is not a classic corporate COO. This is not a high‑level executive who sits above the business and delegates. This is not someone who wants to bring their own strategic ideas or rewrite the business.

This role is for a world‑class executor. An elite right hand. Someone who thrives on taking a visionary’s ideas and turning them into reality with precision, speed, and excellence. Someone who is excited, genuinely excited, about bringing someone else’s vision to life.

You will operate as the company’s Integrator (as described in the book ‘Rocket Fuel’). You will extract ideas from the CEO’s head, translate them into plans, and execute them exactly as intended, without diluting the vision, overcomplicating it, or challenging it unnecessarily.

You will need to be someone who thrives in the details, embraces ownership of execution, and is as committed to the success of the company as the CEO.

Want to find out more? Contact us today.

Operational Ownership

Because they are a lean team, you will take full ownership of the Operations function, including HR, business administration, office management, and all other operational processes. You will be responsible for both the oversight and implementation within the Operations department, ensuring it is set up, running smoothly, and continually improving.

For Marketing, Sales, Client Success, and Events, your role will focus on oversight and guidance. You will provide support to the department heads, challenge them when needed, and ensure that all systems, processes, and KPIs are being followed. While you won’t be directly executing tasks within these departments, you will be responsible for ensuring that everything within these areas is being executed exactly as it should be by the department heads and their teams.

Other areas of focus include

• AI‑Driven Efficiency and Innovation
• Systems, Process, and Accountability
• Proactive Problem Solving
• Reporting and Communication
• Team Leadership

The Ideal Person for This Role - Key Traits

• Executor, not strategist, you thrive on making someone else’s ideas happen.
• Huge capacity, high workload energises you.
• Calm under pressure, launches and deadlines do not rattle you.
• Detail obsessed, you catch everything.
• Systems-driven, you love structure and consistency.
• Fast thinker, you make strong decisions quickly.
• No ego, you do not need to be the idea generator.
• Hands‑on, you do whatever the business needs.
• Resourceful, you can learn anything fast.
• Operationally versatile, comfortable overseeing multiple functions.
• Motivated by bringing someone else’s vision to life.
• AI‑native thinker, you use AI as leverage and ensure the business stays ahead of the curve.

Why Apply

You’ll be joining one of the UK’s most exciting online education and marketing companies, a fast‑moving, tight‑knit team that’s shaping the future of the online coaching industry. You’ll work alongside a CEO who is a true visionary, very well respected in his industry, with big ambitions and the drive to exceed goals.

For further details on this role and other jobs, please submit your CV to Adam Curtis of ACS Recruitment Consultancy