Operations & Customer Experience Specialist

Time Recruitment Solutions Ltd; Irlam; On-site; GBP 19,000 - 20,000; Full time

Job summary

Time Recruitment Solutions Ltd is seeking a Customer Service & Operations Administrator in Irlam. This role combines customer service, administration and day-to-day operational support within a busy team.

You will liaise with customers, internal teams, suppliers and couriers to resolve issues and keep information up to date. Strong communication, organisation and problem-solving skills are essential.

Qualifications

• Experience in customer service or administration.
• Able to prioritise tasks and communicate with internal teams.
• Comfortable working in a busy environment.

Responsibilities

• Providing friendly, professional and timely support to customers via email and other communication channels
• Responding to customer enquiries and resolving issues efficiently
• Escalating more complex queries when required; liaising with internal departments, suppliers, couriers and external partners
• Helping to resolve delivery, operational and customer-related queries
• Completing general administration and keeping information accurate and up to date
• Supporting the wider team with the day-to-day running of the operation
• Managing multiple tasks and priorities in a busy environment

Skills

Clear communication

Organisation

Multitasking

Customer service

Problem solving

Tools

MS Office

CRM systems

Job description

Time Recruitment Solutions Ltd is seeking a Customer Service & Operations Administrator in Irlam. This role combines customer service, administration and day-to-day operational support within a busy team.

You will liaise with customers, internal teams, suppliers and couriers to resolve issues and keep information up to date. Strong communication, organisation and problem-solving skills are essential.