Customer Experience Centre Assistant Team Leader

Morson Edge; Risley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

On-site parking

On-site gym

Training and development opportunities

Potential extension or permanent role

Scenic office location

Regular workplace events

Job summary

Morson Edge are recruiting for a Customer Experience Centre Assistant Team Leader to join a busy and professional team in Warrington. The role supports the day-to-day operation of a small team of multi-skilled operatives, coordinating workloads, monitoring performance and ensuring work is completed safely and to required standards.

You will build strong relationships with internal and external stakeholders, contractors, facilities suppliers, landlords and managing agents, ensuring services are

Qualifications

• Experience in engineering helpdesk or facilities management.
• Ability to think on your feet and make effective decisions under pressure.
• Experience working in a fast-paced operational environment.
• Confident and professional approach.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage competing demands.
• Experience working with contractors, vendors and/or engineers.
• Ability to work independently as well as part of a team.
• Good understanding of customer service principles.

Responsibilities

• Support, coordinate and monitor a small team of multi-skilled operatives.
• Assist with the day-to-day management and performance of contractors on site.
• Develop strong working relationships with internal and external stakeholders.
• Coordinate facilities and operational activities.
• Support financial and administrative processes, ensuring information is accurate and completed on time.
• Assist with disaster recovery and business continuity procedures.
• Follow established escalation and incident reporting procedures.
• Support regular management reporting and projects.
• Monitor and achieve agreed KPIs and SLAs.
• Assess operational priorities and make effective decisions quickly.
• Respond to issues and changing priorities in a calm and professional manner.
• Potentially oversee team members and provide day-to-day leadership and support.

Skills

Leadership

Communication

Decision making under pressure

Team coordination

Problem solving

Tools

Excel

Word

Outlook

Job description

Customer Experience Centre Assistant Team Leader

Location: Warrington, WA3 6XF

Contract: Temporary until 31 May 2027, with potential for extension or permanent employment

Hours: 40 hours per week, Monday-Friday, 8:00am-5:00pm

Pay Rate:14.95 per hour (£31,096 pro rata)

Start Date: 1 September 2026, subject to completion of background checks

About the Role

Morson Edge are recruiting for a Customer Experience Centre Assistant Team Leader to join a busy and professional team in Warrington.

This is a varied and rewarding role supporting the day-to-day operation of a small team of multi-skilled operatives. You'll help coordinate workloads, monitor performance and ensure work is completed safely, efficiently and to the required standards.

You’ll develop strong working relationships with internal and external stakeholders, contractors, facilities suppliers, landlords and managing agents, ensuring services are delivered effectively and issues are resolved promptly.

Key Responsibilities

• Support, coordinate and monitor a small team of multi-skilled operatives
• Assist with the day-to-day management and performance of contractors on site
• Develop strong working relationships with internal and external stakeholders
• Coordinate facilities and operational activities
• Support financial and administrative processes, ensuring information is accurate and completed on time
• Assist with disaster recovery and business continuity procedures
• Follow established escalation and incident reporting procedures
• Support regular management reporting and projects
• Monitor and achieve agreed KPIs and SLAs
• Assess operational priorities and make effective decisions quickly
• Respond to issues and changing priorities in a calm and professional manner
• Potentially oversee team members and provide day-to-day leadership and support

Essential Requirements

• Previous engineering helpdesk experience orPrevious facilities management experience
• The ability to think on your feet and make effective decisions under pressure
• Experience working in a fast-paced operational environment
• A confident and professional approach
• Strong leadership and people management skills
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• The ability to prioritise workload and manage competing demands
• Strong Microsoft Office skills, particularly Excel, Word and Outlook
• Experience working with contractors, vendors and/or engineers
• The ability to work independently as well as part of a team
• A good understanding of customer service principles

We're looking for someone who is proactive, dependable and confident dealing with a wide range of people. You'll need to remain composed when working under pressure and be comfortable making decisions to ensure operational requirements are met.

Desirable Experience

• Engineering operations knowledge
• Experience coordinating or managing multi-skilled teams
• Experience working to KPIs and SLAs
• Experience within a large corporate facilities environment
• Experience working within a highly regulated environment

What's in it for You?

This is a challenging but rewarding opportunity where no two days are the same. You'll have the opportunity to make operational decisions, develop your leadership skills and gain valuable experience within a professional corporate environment.

You'll benefit from:

• £14.95 per hour (£31,096 pro rata)
• Monday-Friday working hours
• 40 hours per week
• On-site parking
• On-site gym
• Training and development opportunities
• Potential for the role to be extended or become permanent
• Potential progression opportunities within the business
• A scenic office location
• Regular events and activities within the workplace

Location & Working Hours

The role is based in:

Warrington
WA3 6XF

Working hours are Monday to Friday, 8:00am-5:00pm, totalling 40 hours per week.

There is no requirement for travel as part of this role.