Operations & Customer Service Administrator

Getinge; East Midlands; On-site; GBP 22,000 - 30,000; Full time

Job summary

Getinge in Derby is seeking a Business Administrator to deliver exceptional customer service and ensure smooth operations of the Quadralene workflows. This full-time, office-based role involves processing orders promptly and acting as a trusted contact for customers.

You will coordinate with Sales, Production, Procurement and Logistics to meet customer requirements, handle deliveries and returns, manage supplier purchase orders, and support CPD training administration and reception tasks.

Qualifications

• Experience in office administration or customer service.
• Strong organisational and communication skills.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Process customer sales orders within 24 hours of receipt and confirm to customers.
• Act as main point of contact for customers, respond to enquiries, provide updates and resolve issues.
• Coordinate with Sales, Production, Procurement and Logistics to progress orders smoothly.
• Handle customer queries about deliveries, product availability, returns and complaints.
• Manage purchasing activities for office consumables and operations.
• Raise and manage Purchase Orders with suppliers and track delivery dates.
• Liaise with suppliers to confirm acknowledgements, availability and delays if any.
• Build and maintain relationships with suppliers and customers via phone and email.
• Support Dental CPD training administration and related documentation.
• Assist Facilities and Maintenance Manager, including reception activities and visitors.

Job description

Getinge in Derby is seeking a Business Administrator to deliver exceptional customer service and ensure smooth operations of the Quadralene workflows. This full-time, office-based role involves processing orders promptly and acting as a trusted contact for customers.

You will coordinate with Sales, Production, Procurement and Logistics to meet customer requirements, handle deliveries and returns, manage supplier purchase orders, and support CPD training administration and reception tasks.