Sales Administrator - Customer-Focused Ops Pro (Birmingham)

TipTopJob; West Midlands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

Free on-site parking

Long-term career development

Job summary

Corus Consultancy is recruiting for an experienced and customer-focused Sales Administrator to join a busy sales and customer service team in Birmingham. This role involves handling enquiries across multiple channels, processing orders accurately, updating records, coordinating with internal teams, and delivering excellent service from order placement through to delivery and after-sales support.

The successful candidate will thrive in a busy environment, be highly organised, and take pride in

Qualifications

• Previous experience in a Sales Administrator/Customer Service/Order Processing role.
• Excellent written and verbal communication.
• Confident, professional telephone manner.
• Strong organisational and time management skills.
• Attention to detail and high accuracy.
• Strong IT skills with business systems.
• Ability to prioritise and manage multiple tasks.
• Proactive, positive attitude with problem solving.
• Independent worker and strong team player.
• Right to work in the UK.

Responsibilities

• Managing customer enquiries via telephone, email, live chat, and social media.
• Processing customer orders accurately and efficiently using internal systems.
• Handling order amendments, returns, credits, and customer complaints.
• Maintaining accurate customer and order records.
• Monitoring stock availability and communicating shortages or delays.
• Updating inventory and product information across sales channels.
• Liaising with Warehouse, Purchasing, Supply Chain, and Finance teams for smooth order fulfilment.
• Providing customers with product information and technical guidance.
• Supporting customer retention through excellent service and relationship management.
• Assisting with account management and identifying opportunities to maximise sales.
• Contributing to team targets, service levels and overall business objectives.
• Ensuring all work is completed in line with company procedures and compliance requirements.

Skills

Customer service

Order processing

Organisational skills

IT skills

Communication

Time management

Problem solving

Teamwork

Tools

ERP systems

CRM systems

Job description

Corus Consultancy is recruiting for an experienced and customer-focused Sales Administrator to join a busy sales and customer service team in Birmingham. This role involves handling enquiries across multiple channels, processing orders accurately, updating records, coordinating with internal teams, and delivering excellent service from order placement through to delivery and after-sales support.

The successful candidate will thrive in a busy environment, be highly organised, and take pride in