Customer Service Administrator

Johnsons Workwear; Letchworth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Share Save Scheme

Employee wellness programme

Company pension scheme

Life assurance

Award-winning training academy

Job summary

Johnsons Workwear is seeking a Customer Service Administrator to act as the key office-based link between customers and the business. You will respond to enquiries, resolve issues, maintain accurate records, and support high standards of customer care in line with our commitments.

You will manage customer accounts, handle calls, process documentation, and work closely with Customer Service Executives. A friendly, proactive approach and attention to detail are essential.

Responsibilities

• Handling customer calls in line with agreed schedules and service standards
• Processing documentation accurately and maintaining files and records in accordance with company procedures
• Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
• Actioning messages and customer requests promptly and accurately
• Working closely with and providing administrative support to the Customer Service Executives
• Undertaking ad-hoc duties as required to support the wider team

Job description

We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment.

The role

As a Customer Service Administrator, you will support the effective day-to-day management of customer accounts and play an important role in maintaining strong customer relationships.

Your responsibilities will include:

• Handling customer calls in line with agreed schedules and service standards
• Processing documentation accurately and maintaining files and records in accordance with company procedures
• Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
• Actioning messages and customer requests promptly and accurately
• Working closely with and providing administrative support to the Customer Service Executives
• Undertaking ad-hoc duties as required to support the wider team

What We Offer

This role includes a competitive benefits package, including:

• Access to a company Share Save Scheme
• Employee wellness programme
• Company pension scheme
• Life assurance
• Access to an award-winning training academy focused on skills development and career progression

About Us

Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.

Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.

We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities.