Sales Administrator

QUINTESSENTIAL BRANDS UK GROUP LTD; Leeds; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health and Wellbeing initiatives

Employee Assistance Programme

22 days holiday + bank holidays

Job summary

Tricel in Leeds is seeking a detail-oriented Sales Administrator to manage day-to-day sales operations and liaise directly with customers. You will handle order processing, provide excellent service, and support the sales team to ensure timely deliveries.

The role requires strong organisation, CRM experience, and proactive problem solving. Benefits include a structured development path, standard hours, and a collaborative culture in a multinational group.

Qualifications

• Previous experience in sales order processing or a similar administrative role.
• Strong organisational skills and attention to detail.
• Experience in CRM systems.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• A proactive approach to problem-solving and process improvement.

Responsibilities

• Responsible for ensuring orders are processed in a timely fashion, in line with Company procedures;
• To produce courier labels for sales orders to be dispatched;
• Administering Purchase Orders through Sage;
• Responsible for dealing with customer enquiries both on the phone & in person;
• Responsible for monitoring the office email & responding to customers in a timely manner;
• Produce quotations as requested by customers directly or the Sales team;
• Liaison with customers on a regular basis to ensure deliveries are booked in;
• Ensure all courier queries are dealt with in order to meet customer expectations;
• Ensure all paperwork is filed correctly and in a timely manner;
• Ensure all internet and eBay orders are printed and processed and then marking these as dispatched;
• Process the decant forms on to the system as and when they arise;
• Scan & PDF all orders/manifests as instructed by your Manager;
• Responsible for following Company policies & procedures at all times & make recommendations for improvements;
• Any other duties as assigned by your line manager to meet the needs of the business.

Skills

Sales order processing

CRM systems

Organisational skills

Communication skills

Independence & teamwork

Proactive problem solving

Tools

Sage

Job description

• Job Category Sales, Administration
• Industry Manufacturing, Engineering
• Employee Type Permanent Full-Time

Description

***FANTASTIC OPPORTUNITY IN A GROWING BUSINESS***

Sales Administrator

Are you detail-oriented, proactive, and looking for an exciting opportunity to contribute to a dynamic team? We are seeking a Sales Administrator to join our team in Leeds and help manage the day-to-day operations of our sales function. In this role, you’ll responsible for the administration of the office & liaising directly with customers, providing excellent customer service and support.

Responsibilities:

• Responsible for ensuring orders are processed in a timely fashion, in line with Company procedures;
• To produce courier labels for sales orders to be dispatched;
• Administering Purchase Orders through Sage;
• Responsible for dealing with customer enquiries both on the phone & in person;
• Responsible for monitoring the office email & responding to customers in a timely manner;
• Produce quotations as requested by customers directly or the Sales team;
• Liaison with customers on a regular basis to ensure deliveries are booked in;
• Ensure all courier queries are dealt with in order to meet customer expectations;
• Ensure all paperwork is filed correctly and in a timely manner;
• Ensure all internet and eBay orders are printed and processed and then marking these as dispatched;
• Process the decant forms on to the system as and when they arise;
• Scan & PDF all orders/manifests as instructed by your Manager;
• Responsible for following Company policies & procedures at all times & make recommendations for improvements;
• Any other duties as assigned by your line manager to meet the needs of the business.

Key Skills & Experience:

• Previous experience in sales order processing or a similar administrative role;
• Strong organisational skills and attention to detail;
• Experience in CRM systems;
• Excellent communication skills, both written and verbal;
• Ability to work independently and as part of a team;
• A proactive approach to problem‑solving and process improvement.

What do we offer?

At Tricel, we care about you and your progression. As well as a competitive salary and benefits package, we offer:

• Excellent development and growth opportunities
• Hours 08:30-16:30 Monday to Thursday and 08:00-15:30 on Friday
• Holidays 22 days plus bank holidays
• A supportive and collaborative culture
• A fun and dynamic work environment
• Team oriented atmosphere
• Good work life balance
• Opportunity to work across countries and cultures
• Employee Assistance Programme
• Health and Wellbeing initiatives

Tricel is a global provider of high-performance composite solutions for the Water Storage, Environmental, Construction and Materials industries. The business has structured a unique set of distinctive capabilities, spanning from concept design to sophisticated manufacturing processes. Its proven ability to absorb, improve and generate new technologies, material and processes has long fuelled its competitiveness and growth.
Headquartered in Killarney, Tricel operates from Ireland, UK, France and Denmark ensuring it is positioned to service a wide customer base, in over 50 countries worldwide. Details of group activities can be viewed at: www.tricel.eu.

Tricel is an equal opportunities employer.