Business Administrator

Getinge; East Midlands; On-site; GBP 22,000 - 30,000; Full time

Job summary

Getinge in Derby is seeking a Business Administrator to deliver exceptional customer service and ensure smooth operations of the Quadralene workflows. This full-time, office-based role involves processing orders promptly and acting as a trusted contact for customers.

You will coordinate with Sales, Production, Procurement and Logistics to meet customer requirements, handle deliveries and returns, manage supplier purchase orders, and support CPD training administration and reception tasks.

Qualifications

• Experience in office administration or customer service.
• Strong organisational and communication skills.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Process customer sales orders within 24 hours of receipt and confirm to customers.
• Act as main point of contact for customers, respond to enquiries, provide updates and resolve issues.
• Coordinate with Sales, Production, Procurement and Logistics to progress orders smoothly.
• Handle customer queries about deliveries, product availability, returns and complaints.
• Manage purchasing activities for office consumables and operations.
• Raise and manage Purchase Orders with suppliers and track delivery dates.
• Liaise with suppliers to confirm acknowledgements, availability and delays if any.
• Build and maintain relationships with suppliers and customers via phone and email.
• Support Dental CPD training administration and related documentation.
• Assist Facilities and Maintenance Manager, including reception activities and visitors.

Job description

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Business Administrator

Date: Sep 4, 2026

Location: Derby, GB

Remote Work: Field

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Location -Full time office based position in Derby

JobPurpose:

To deliver exceptional customer service to all customers and ensure smooth operations of the Quadralene workflows.

Key duties and responsibilities:

• Process customer sales orders within 24 hours of receipt, ensuring accurate order entry and timely confirmation to customers.
• Act as a key point of contact for customers, responding to enquiries, providing updates, and resolving issues to deliver a high standard of customer service.
• Liaise with internal teams including Sales, Production, Procurement and Logistics to ensure customer requirements are understood and orders are progressed effectively.
• Manage customer queries relating to deliveries, product availability, returns and complaints, ensuring issues are investigated and resolved promptly.
• Manage purchasing activities for office consumables and operational requirements.
• Raise and manage Purchase Orders with suppliers, ensuring accurate information is recorded and orders are processed efficiently.
• Liaise with suppliers to confirm order acknowledgements, availability and expected delivery dates, escalating any delays or issues where required.
• Build and maintain effective relationships with suppliers and customers through regular communication via telephone and email.
• Support Dental CPD training administration, including preparation of certificates and associated documentation.
• Assist the Facilities and Maintenance Manager where required, including supporting reception activities and visitor management.

Duties and responsibilities may change over time to meet the needs of the organisation. Additional tasks may be assigned as required to support operational goals and departmental objectives.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.