Operations Co-Ordinator

Unite Group; Birmingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension scheme

Life assurance

Share save scheme

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

One free volunteering day

Job summary

Unite Group is seeking an Operations Co-ordinator to support day-to-day operational delivery across a cluster of student accommodation properties, coordinating maintenance, housekeeping and resident services to ensure smooth, efficient operations and minimal disruption to residents.

You'll work with the Cluster Operations Manager, manage schedules, tasks and communications with residents and contractors, and use CRM and other systems to monitor progress and drive improvements across Unite

Qualifications

• Experience in an administrative or operational coordination role.
• Strong organisation and planning skills with ability to manage multiple priorities.
• Comfort working with systems and data including CRM or platforms.
• Excellent communication with internal teams, contractors and residents.
• Proactive, solutions-focused approach and problem solving in a fast-paced environment.

Responsibilities

• Coordinate operational schedules across the cluster including maintenance, cleaning, inspections and planned works.
• Manage operational task queues and systems, ensuring work is allocated, tracked and completed.
• Support contractor coordination, organising jobs and communicating with residents about upcoming works.
• Monitor operational systems (CRM and others) to ensure visibility and progress across tasks.
• Support housekeeping and maintenance teams with planning and workload management.
• Provide financial and administrative support including purchase orders and cost control.
• Coordinate communications to residents about inspections, works and updates.
• Support health, safety and compliance processes in line with company standards.
• Collaborate across teams to ensure smooth, consistent operations across all properties.

Skills

Administrative coordination

Organisation

Systems and data

Internal communications

Problem solving

Tools

CRM platforms

Job description

Drive operational efficiency. Support great teams. Help deliver exceptional living experiences.

At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.

Operations Co - Ordinator

As an Operations Co-ordinator, you will play a key role in supporting the day-to-day operational delivery across a cluster of student accommodation properties.

Working closely with the Cluster Operations Manager and operational teams, you will coordinate activities across maintenance, housekeeping and resident services- ensuring everything runs smoothly, efficiently and with minimal disruption to residents.

This is a fast-paced, detail-focused role where you'll be at the heart of operations, managing schedules, coordinating tasks and supporting teams to deliver a consistently high standard of service.

Your impact

Whilst no two days are the same at Unite Group, here's a flavour of what you'll be responsible for in this role:

• Coordinate operational schedules across the cluster, including maintenance, cleaning, inspections and planned works
• Manage operational task queues and systems, ensuring work is allocated, tracked and completed efficiently
• Support contractor coordination, organising jobs and communicating with residents about upcoming works
• Monitor operational systems (including CRM platforms), ensuring visibility and progress across all tasks
• Support housekeeping and maintenance teams with planning and workload management
• Provide financial and administrative support, including purchase orders, tracking spend and supporting cost control
• Coordinate communications to residents, ensuring they are informed of inspections, works and operational updates
• Support health, safety and compliance processes, ensuring activities align with company standards
• Monitor performance and identify opportunities to improve efficiency and service deliveryWork collaboratively across teams, helping ensure smooth and consistent operations across all properties

Your background

You don't need to follow a traditional path – what matters most is your ability to stay organised, communicate clearly and keep operations running smoothly.

To be successful in this role, you will:

• Bring experience in an administrative or operational coordination role, ideally within property, hospitality, facilities management or a similar service-led environment.
• Have strong organisation and planning skills, with the ability to manage multiple priorities.
• Be confident working with systems and data, including CRM or operational platforms.
• Be an excellent communicator, able to work effectively with internal teams, contractors and residents.
• Have a proactive, solutions-focused approach and enjoy problem solving in a fast-paced environment.

Why it's great to work with US!

In this values-led organisation, you'll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we'll help you build skills, confidence and a career you're proud of.

We believe that everyone thrives when they're able to bring the best version of themselves to work. So, alongside a competitive salary, we've built a culture and a reward package to support you in bringing your full, authentic self to work, including:

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy extra days
• A generous pension scheme
• Life assurance worth four times your salary
• Share save scheme giving you access to purchase Unite Group shares at a discounted rate
• Enhanced family leave policies
• Medicash (Health Cash Plan)
• Employee Assistance Programme (EAP)
• One free volunteering day each year
• Retail and hospitality discounts

Alongside these benefits, you'll also gain access to learning and development opportunities to help you grow your career.

If you're expecting ordinary, think again. We're US, we're different - and we're proud of it.

How far could you go? Join US and find out.

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