Operations Coordinator - Flexible, Customer-Focused Service Delivery

Allsaved Ltd.; Billingshurst; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Overtime opportunities

Flexible working arrangements

Job summary

Allsaved Ltd is seeking an Operations Administrator to coordinate engineers, risk assessors and customer requirements, ensuring smooth job progression from booking to completion. You will manage scheduling, stock, documentation and invoicing processes, while maintaining high standards of accuracy and customer service in a fast-paced environment.

The role offers hybrid/remote working options after probation, with initial training at the Billingshurst office.

Qualifications

• Previous experience in a service coordination, scheduling, operations or technical administration environment.
• Experience coordinating multiple engineers, technicians, contractors or other mobile professionals.
• Strong organisational skills and the ability to prioritise deadlines.
• Excellent attention to detail, especially with dates, job info, financial data and customer records.
• Strong written and verbal communication skills.
• Confidence dealing directly with customers and resolving queries professionally.
• Good understanding of spreadsheets, data management, Google Suite and Microsoft Office.
• Ability to work independently and take ownership of tasks.
• Ability to stay calm and solution-focused when priorities change.
• Proactive mindset to anticipate what needs to happen next.

Responsibilities

• Coordinate engineers and risk assessors to ensure they have information, equipment, access and support.
• Manage customer requirements and keep customers informed throughout the service process.
• Own scheduling and coordination of jobs, balancing due dates, skills, location and priorities.
• Arrange and confirm customer appointments and communicate plans clearly.
• Monitor workloads and identify scheduling issues before they affect customers.
• Coordinate contractors and suppliers, issue work and purchase orders as needed.
• Ensure engineers have stock, equipment and documentation ahead of visits.
• Maintain accurate information across internal systems and records.
• Identify efficiency gains to reduce costs and improve service performance.

Skills

Coordination experience

Scheduling

Customer service

Office software

Communication

Problem solving

Attention to detail

Independent work

Commercial awareness

Multi-tasking

Education

GCSE English & Maths

Tools

Simpro

CRM

ERP

Job management

Scheduling systems

Job description

Allsaved Ltd is seeking an Operations Administrator to coordinate engineers, risk assessors and customer requirements, ensuring smooth job progression from booking to completion. You will manage scheduling, stock, documentation and invoicing processes, while maintaining high standards of accuracy and customer service in a fast-paced environment.

The role offers hybrid/remote working options after probation, with initial training at the Billingshurst office.