Operations Coordinator

SMS Environmental; Ednaston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider in Ednaston is seeking an Operations Coordinator to manage scheduled maintenance for key customer accounts. The ideal candidate will have experience in customer service and coordination, strong communication skills, and the ability to handle multiple tasks efficiently. This role offers a full-time position with a supportive benefits package, including private medical care and enhanced family leave. Join a team that values growth and well-being, and help us deliver exceptional service to our customers.

Benefits

Private Medical Care

Enhanced Sick Leave

Employee Assistance Programme

Employee Discount Scheme

Quarterly Recognition Awards

Development Review Process

Company mobile phone

Qualifications

• Previous experience in customer service or a coordination role.
• Excellent communication and administration skills.
• Strong organisational and prioritisation abilities.
• A proactive, solution-focused mindset.

Responsibilities

• Coordinate scheduled PPM’s for key customer accounts.
• Schedule and coordinate PPM works in line with service KPIs.
• Liaise with the Engineering Supervisor to plan customer jobs accurately.
• Process completed tasks and troubleshoot service issues.

Skills

Customer Service Experience

Excellent communication skills

Excellent data entry and administration skills

Organisation, planning and prioritisation skills

Job description

Operations Coordinator

Permanent

Ednaston, Derby: £25,000 - £30,000

Office based

Be part of something that works for you – and our customers.

If you’re someone who loves to keep things running smoothly — who takes pride in clear communication, organisation, and helping things come together — this could be the opportunity you’ve been looking for.

Here, you’ll be joining a team that values reliability, growth, and care — for both our customers and our people. You’ll have structured training through our City & Guilds Affiliated Programme, a clear pathway for development, and recognition for your contribution through our quarterly Core Values Champion awards.

You’ll also enjoy a 37.5-hour working week (8am–4pm, Monday to Friday), 22 days’ holiday plus bank holidays (and an extra day for your birthday after two years), and a supportive benefits package designed around wellbeing and balance.

Benefits

• Private Medical Care or an Alternative Cash Plan (after two years’ service)
• Enhanced Sick, Maternity & Paternity Leave
• 24/7 Employee Assistance Programme
• Employee Discount Scheme – save up to £240 per month on food and groceries
• Core Values Champion Rewards – peer-nominated recognition with vouchers every quarter
• Annual Development & Review Process
• Company mobile phone provided

What you’ll be doing:

As a Service Coordinator, you’ll be at the centre of our service delivery — ensuring that planned maintenance for key customer accounts is coordinated efficiently and to the highest standard. You’ll:

• Schedule and coordinate PPM works in line with service KPIs.
• Liaise with the Engineering Supervisor to plan all customer jobs accurately.
• Keep customers informed throughout every stage of the service process.
• Process completed tasks, troubleshoot service issues, and help find practical solutions.
• Maintain accurate data and documentation in our system (Opuz).
• Support the Service Delivery Manager with reporting and contract information.

What you’ll bring:

You’ll bring structure, empathy, and attention to detail — the kind of person who can stay calm under pressure while keeping customers and colleagues informed.

• Previous experience in customer service or a coordination role
• Excellent communication and administration skills
• Strong organisational and prioritisation abilities
• A proactive, solution-focused mindset

How to apply:

If you’re ready to join a team where your organisation and communication skills make a real difference, we’d love to hear from you.

Apply now to start your application with an up to date CV and take the next step in a role where you’ll be supported, trusted, and valued. We’ll be reviewing applications as we receive them, so don’t delay in submitting yours.

Interviews will take place face to face in our office in Ednaston Park, Derby.

Job Purpose

To coordinate scheduled PPM’s for several key customer accounts in line with service delivery KPIs.

Key Responsibilities & Accountabilities

• Co-ordinating with the Engineering Supervisor to ensure that all allocated customer’s PPM/ Sub jobs works have been planned accordingly as per scheduling agreement.
• Contact all sites that require prior notice, and confirm the engineer's attendance date and time. Update engineer’s planner accordingly.
• Process tasks that have been completed by the engineers into the correct LOC.
• Troubleshoot problems arising with service deliveries and provide solutions or work‑around.
• Deal with ad‑hoc customer enquiries.
• Work with internal staff to ensure a professional and efficient delivery of the Service.
• Liaise with customers, keeping the customer constantly updated during all stages of the service delivery.
• Raise relevant paperwork and maintain up to date information on the department’s computer system Opuz.
• Ensure that client process guides are updated regularly for all assigned contracts.
• Collating data as requested by the Service Delivery Manager.

Required Skills

• Customer Service Experience
• Excellent communication skills with the ability to deal with internal and external customers
• Excellent data entry and administration skills
• Organisation, planning and prioritisation skills