Operations Coordinator

DHL Supply Chain; Tamworth; Hybrid; Confidential; Full time

Benefits offered by this job

On-site parking

33 days leave

Pension scheme with 8% employer/conrib

GP consultations

Retail discounts

Loans and savings

Job summary

DHL Supply Chain in Tamworth is seeking an Operations Coordinator to support a fast-paced, customer-focused operation. You will act as key contact for customers, coordinate daily bookings, liaise with carriers, and use the WMS to track shipments.

The role emphasizes strong communication, teamwork, and proactive problem solving, with a hybrid approach and opportunities to build stakeholder relationships and develop operational expertise within a global logistics leader.

Qualifications

• Strong customer service experience is essential.
• Knowledge of multi modal experience (air freight, international movement) would be desirable.
• Knowledge/understanding of customs would be desirable.
• Excellent communication skills – verbal and written.
• Able to work within a team environment and off of their own initiative.
• Strong and effective organising, planning and process work methods.
• Strong IT skills - Excel, Power BI, Microsoft packages.

Responsibilities

• Act as a key point of contact for customers across email, phone, and Teams.
• Coordinate and manage daily customer bookings, ensuring shipment requirements are processed accurately.
• Proactively liaise with carriers and couriers to obtain shipment updates and resolve queries.
• Monitor and track a high-volume operation, handling hundreds of shipments daily.
• Build and maintain strong customer relationships through regular communication.
• Utilise the WMS to manage orders, track shipments, and maintain records.
• Investigate and resolve customer enquiries, providing clear updates and positive service.

Skills

Customer service

Communication

Teamwork

Initiative

Attention to detail

Tools

Excel

Power BI

Microsoft Office

Job description

Position: Operations Coordinator

Grade: RCS. N

Location: Tamworth (Hybrid)

Shift patterns: Monday-Friday. Day time hours (08:00-16:30/08:30-17:00)

Contract Type: Permanent (Full-Time)

Be at the heart of the operation. We're looking for an Operations Coordinator to support a fast-paced, customer-focused environment in Tamworth, helping to keep our operations running efficiently while building strong stakeholder relationships.

A TYPICAL DAY MAY INVOLVE

• Act as a key point of contact for customers, delivering a professional and responsive service across email, telephone, and Microsoft Teams
• Coordinate and manage daily customer bookings, ensuring shipment requirements are processed accurately and efficiently
• Proactively liaise with carriers and couriers to obtain shipment updates and resolve delivery queries in a timely manner
• Monitor and track a high-volume operation, managing approximately 250 parcel shipments each day
• Build and maintain strong customer relationships through regular communication and a customer-first approach
• Utilise the Select Warehouse Management System (WMS) to manage orders, track shipments, and maintain accurate records
• Investigate and resolve customer enquiries, providing clear updates and ensuring a positive customer experience
• Support the end-to-end movement of goods, ensuring customers receive accurate information and outstanding service throughout the shipment lifecycle

this Role Would Suit People Who

• Strong customer service experience is essential
• Knowledge of multi modal experience (air freight, international movement) would be desirable
• Knowledge/understanding of customs would be desirable
• Excellent communication skills - Verbal and written
• Able to work within a team environment and off of their own initiative
• Strong and effective organising, planning and process work methods
• Strong IT skills - Excel, Power BI, Microsoft packages

WHY JOIN US?

• Free on-site parking
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 2nd November and interviews will be conducted in Tamworth. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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