Senior Operations Manager

DHL Supply Chain; East Midlands; On-site; Confidential; Full time

Benefits offered by this job

Company car/Car allowance

26 days leave

Pension with 8% employer + 4% employee

24/7 GP

Retail discounts

Loans and mortgage advice

Job summary

DHL Supply Chain at Infinity Park Derby is recruiting a Senior Operations Leader to guide a brand-new Life Sciences & Healthcare site. You’ll drive safety, performance and continuous improvement in a highly regulated warehousing environment, leading a team to meet stringent customer, quality and cost targets.

You’ll champion a culture of accountability, develop leadership capability and build strong customer partnerships, while leveraging automation and data to optimise service and growth in

Qualifications

• Proven leadership in supply chain, warehousing or logistics.
• Experience leading change and driving operational excellence.
• Experience in automated or technology-enabled warehouses.
• Safety, compliance and colleague wellbeing focus.
• Commercial awareness and stakeholder management.
• Strong focus on continuous improvement and developing leaders.

Responsibilities

• Provide inspirational operational leadership across the site to empower teams to perform at their best.
• Take overall responsibility for operational performance, balancing customer expectations, service, productivity, quality and cost.
• Act as senior operational point of contact for customers, leading reviews and building trusted relationships.
• Champion a safety-first culture, ensuring wellbeing and compliance across the operation.
• Coach, mentor and develop the leadership team and succession plans.
• Use data, financial insight and customer feedback to drive improvement initiatives.
• Collaborate with customers and stakeholders to mobilise, grow and develop the flagship operation.

Job description

Grade: RCS J
Contract Type: Permanent (Full-Time)
Location: Derby - DE73 5BH

At DHL Supply Chain, we're shaping the future of logistics. Our new site at Infinity Park Derby is set to become our flagship Life Sciences & Healthcare operation in the UK and Ireland, bringing together cutting-edge warehouse technology, operational excellence and highly regulated supply chain expertise under one roof. This 194,000 sq. ft. facility has been purpose-built to support healthcare products, creating a highly efficient, scalable and resilient operation designed to meet the growing demands of the sector.

Located at the heart of the UK's logistics network, Infinity Park Derby offers a unique opportunity to join a brand-new operation and help establish the standards, culture and performance that will define its success. As part of DHL's significant investment in UK automation and infrastructure, you'll play a key leadership role within a fast-paced, highly regulated warehousing environment where safety, continuous improvement, customer excellence and people development sit at the centre of everything we do.

A TYPICAL DAY MAY INVOLVE

• Providing inspirational operational leadership across the site, creating a culture of accountability, engagement and continuous improvement that enables colleagues and leaders at all levels to perform at their best every day.
• Taking overall responsibility for operational performance, making strategic decisions that balance customer expectations, service delivery, productivity, quality and cost across a fast-paced distribution environment.
• Acting as the senior operational point of contact for customers, leading regular performance reviews, building trusted relationships and ensuring operational solutions are aligned to changing business needs.
• Championing a safety-first culture across the operation, ensuring colleagues return home safely while maintaining the highest standards of compliance, wellbeing and operational discipline.
• Coaching, mentoring and developing your leadership team, building capability, succession plans and a high-performing management structure that supports both current and future growth.
• Using operational data, financial insight and customer feedback to identify opportunities for improvement, driving initiatives that enhance service, efficiency and overall customer experience.
• Working closely with customers and internal stakeholders to support the successful mobilisation, growth and long-term development of a flagship, technology-enabled logistics operation.

THIS ROLE WOULD SUIT PEOPLE WHO

• Have proven leadership experience within a supply chain, warehousing or logistics environment, with the ability to inspire, engage and develop high-performing teams.
• Enjoy leading through change, creating a positive culture and driving operational excellence across large, fast-paced operations.
• Have experience working within automated or technology-enabled warehouse environments, or are excited by the opportunity to lead within a highly advanced operation.
• Put safety, compliance and colleague wellbeing at the heart of every decision, creating an environment where people can perform at their best.
• Are commercially aware and confident making decisions that balance customer expectations, operational performance and business objectives.
• Thrive on building strong customer partnerships, leading performance reviews and working collaboratively with a broad range of internal and external stakeholders.
• Are passionate about continuous improvement, developing future leaders and helping shape the success of a brand-new DHL operation from the ground up.

WHY JOIN US?

• Company car or Car Allowance
• 26 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 5 th October 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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