Senior Transport Shift Manager

DHL; Tamworth; On-site; Confidential; Full time

Benefits offered by this job

Free parking on site

Discretionary bonus based on output

Job summary

DHL in Tamworth is seeking a Senior Transport Shift Manager to lead a large driver and first-line-manager team, delivering safe, efficient transport operations and service excellence.

You will manage KPIs, provide coaching, conduct performance reviews, and report to customers with clear performance updates, while maintaining strong stakeholder relationships. This role requires on-call weekend involvement and an International Transport Manager CPC qualification or willingness to obtain it.

Qualifications

• Strong leadership and people management skills
• Analytical mindset with ability to use data to drive improvements
• Experience in transport or logistics operations
• Customer-facing reporting and presentation skills

Responsibilities

• Lead a team including First Line Managers and 134 drivers to ensure efficient transport operations
• Monitor and report on key KPIs, identify root causes and implement corrective actions
• Conduct performance reviews and coaching, including development and succession planning
• Prepare customer-facing reports and performance reviews, including CO2 commitments
• Coordinate with internal and external stakeholders to deliver operational excellence
• Act as escalation point for queries, HR processes, and disciplinary matters
• Coordinate administrative, returns, POD processes and recruitment activities
• Be on-call on alternate weekends to support the customer site

Job description

Senior Transport Shift Manager

We're seeking an experienced Senior Transport Shift Manager to join our Tamworth site, working closely with our customer to deliver outstanding transport performance. If you thrive under pressure, remain calm in demanding situations, and are passionate about leading successful teams, this could be the role for you.

What You'll Do

• Managing a team of First Line Managers and 134 driver for one of the largest fleet Network Transport Solutions sites
• Support the end-to-end transport operation, ensuring safe, efficient and sustainable performance while consistently delivering exceptional service to customers
• Track, analyse and report on key contractual and operational KPIs, identifying root causes of failures and implementing corrective actions to improve performance
• Deliver team member performance reviews (1-2-1's), development and/or succession planning, providing coaching as appropriate
• Produce customer-facing reports, presentations and performance updates, including contractual metrics, service levels, CO2 commitments and business performance reviews
• Build strong relationships with internal and external stakeholders to deliver operational excellence
• Act as the first point of escalation for queries, coaching/training, performance reviews, investigations, HR processes and decision making (Disciplinaries/grievances/dismissals)
• Manage operational support functions, including administration teams, returns and POD processes, agency labour coordination, recruitment activities and network improvement plans to support the ongoing success of the contract
• Point of contact for the direct customer - You will be on call every other weekend and will be expected to respond and/or attend site, if required (additional allowance will be implemented)

This Role Would Suit People Who

• Previous Transport management experience (Senior Transport Shift Manager/Transport Manager or similar) is essential
• Hold a valid International Transport Manager CPC qualification or willing to obtain
• Are natural motivators who can lead, engage, develop, influence and inspire teams while creating a positive and inclusive work culture
• Analytical and methodical, able to support recommendations with accurate data
• Have significant experience managing large-scale transport operations, including fleet management, driver populations and operational delivery
• Thrive in fast-moving and pressurised logistics environments and can confidently balance customer expectations with operational priorities
• Enjoy working collaboratively with customers, operational teams and support functions

Must hold a valid UK driving license for infrequent visits to our customer site in Worksop (Manton Wood)

Why Join Us?

• Free on-site parking
• 33 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building An Inclusive Workplace At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 2nd November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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