Operations Coordinator

Henderson Brown Recruitment; Peterborough; On-site; GBP 26,000 - 34,000; Full time

Job summary

Henderson Brown Recruitment is seeking an experienced Operations Coordinator to lead ecommerce fulfilment, warehouse and logistics on a third‑party site. You’ll manage picking, packing and dispatch of D2C orders while ensuring stock accuracy and smooth warehouse activities.

You will interact with couriers, suppliers and internal teams, driving improvements, ownership and timely updates to senior stakeholders in a fast‑paced, growing business.

Qualifications

• Experience in operations, warehouse, logistics or ecommerce fulfilment.
• Hands-on in a warehouse environment with strong organisational skills.
• Excellent communication and ability to represent the business externally.

Responsibilities

• Oversee picking, packing and dispatch of D2C and website orders.
• Maintain inventory accuracy and stock availability at a third‑party site.
• Collaborate with the operator, couriers, suppliers and internal teams.
• Provide regular updates to senior stakeholders and drive improvements.

Skills

Operations

Warehouse

Logistics

Ecommerce fulfilment

Communication

Attention to detail

Multi-tasking

Problem solving

Ownership

Stakeholder liaison

Tools

Excel

ERP systems

Inventory management

Job description

A fantastic opportunity has arisen for an experienced Operations Coordinator to join a fast-growing consumer goods business and play a key role in their ecommerce, warehouse and logistics operations.

You will be the key cog in the day to day running of the operation at a third-party site, acting as the key point of contact and representing the business on the ground. With a strong focus on ecommerce fulfilment, you'll oversee the accurate and timely picking, packing and dispatch of D2C and website orders, while also taking a hands‑on role across warehouse activities, inventory control and logistics. You'll work closely with the third‑party operator, couriers, suppliers and internal teams to maintain service levels, resolve issues quickly and ensure stock is accurate and available.

This is a great opportunity for a proactive, hands‑on operations professional who enjoys working independently and thrives in a fast‑paced, growing business. You'll have real ownership of the operation, identifying opportunities to improve processes, supporting new product launches and providing regular updates to senior stakeholders.

Ideal Candidate

• Experience in Operations, Warehouse, Logistics, Ecommerce Fulfilment or a similar role.
• Comfortable working hands‑on within a warehouse environment.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication skills, with the confidence to represent the business with customers, third‑party partners and senior stakeholders.
• Proficient in Microsoft Office, particularly Excel, with experience using ERP or inventory management systems.
• Experience with ecommerce fulfilment, FMCG, D2C or subscription‑based businesses would be advantageous.
• Understanding of inventory and logistics KPIs such as OTIF and stock accuracy.
• Proactive, entrepreneurial and solution‑focused, with a genuine willingness to roll your sleeves up and get involved.
• Self‑motivated and comfortable working independently, taking ownership and driving continuous improvement.

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