Operations Manager

Whistl UK Ltd; Lutterworth; On-site; GBP 52,000 - 60,000; Full time

Benefits offered by this job

Annual leave enhanced with long tenure

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Employee Assistance Programme

Career development opportunities

Prestige benefits portal

Job summary

Whistl UK Ltd is seeking an experienced Operations Manager to lead a fast-paced fulfilment operation in Lutterworth. You’ll drive daily warehouse activities across Goods In, Picking, Replenishment, Packing, Returns and Despatch while meeting service, quality and cost targets.

You’ll oversee shifts and coach Shift Managers, Supervisors and Team Leaders to develop high-performing teams and deliver outstanding customer service in a busy e-commerce environment.

Qualifications

• Significant Operations or Warehouse Management experience within FMCG/logistics/e-commerce.
• Proven ability to lead, motivate and develop large operational teams.
• Strong experience managing productivity, service levels, labour planning and operational costs.
• Data-driven decision making with analytical/problem-solving skills.

Responsibilities

• Lead day-to-day warehouse operations across Goods In, Picking, Replenishment, Packing, Returns and Despatch.
• Ensure effective labour planning and resource management to meet operational demands and productivity targets.
• Manage Shift Managers, Supervisors and Team Leaders, providing coaching and performance management.
• Drive continuous improvement by identifying process efficiencies and implementing operational enhancements.
• Monitor KPIs, service levels and costs to maximise performance and control expenditure.
• Build relationships with customers, carriers and stakeholders to ensure exceptional service delivery.
• Promote a safety-first culture and ensure H&S compliance.
• Support business change initiatives and operational projects across the site.
• Deputise for the General Manager when required.

Skills

Operations leadership

People management

Labour planning

Data-driven decision making

Analytical skills

Stakeholder management

Health & Safety compliance

Microsoft Excel

Tools

Microsoft Excel

Job description

Are you an experienced warehouse operations leader looking for your next challenge?

Increase your chances of an interview by reading the following overview of this role before making an application.

We’re looking for an Operations Manager to join our fast-paced fulfilment operation in Lutterworth. Reporting to the General Manager, you’ll lead warehouse operations across multiple shifts, ensuring service, quality, productivity and cost targets are consistently achieved.

This is a hands‑on leadership role where you’ll oversee people, processes and resources within a busy e-commerce and fulfilment environment. You’ll play a key role in driving operational excellence, developing high-performing teams and delivering outstanding service to customers.

About The RoleKey Responsibilities

• Lead day-to-day warehouse operations across Goods In, Picking, Replenishment, Packing, Returns and Despatch.
• Ensure effective labour planning and resource management to meet operational demands and productivity targets.
• Manage Shift Managers, Supervisors and Team Leaders, providing coaching, support and performance management.
• Drive continuous improvement by identifying process efficiencies and implementing operational enhancements.
• Monitor operational KPIs, service levels and costs to maximise performance and control expenditure.
• Build strong relationships with customers, carriers and internal stakeholders to ensure exceptional service delivery.
• Promote a positive, safety-first culture and ensure compliance with Health & Safety and security procedures.
• Support business change initiatives and operational projects across the site.
• Deputise for the General Manager when required.

Shift Details

Working hours are predominantly Monday to Friday, 40 hours per week.

Flexibility is required to support the needs of a 24/7 operation.

Benefits

• Annual leave enhanced with long service.
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you’d expect from a market leader.

Requirements

• What We’re Looking For
• Significant Operations or Warehouse Management experience within a fast-moving FMCG, logistics, fulfilment or e-commerce environment.
• Proven ability to lead, motivate and develop large operational teams.
• Strong experience managing productivity, service levels, labour planning and operational costs.
• Data-driven decision maker with excellent analytical and problem‑solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder management and communication skills.
• Strong commitment to Health & Safety and compliance
• Experience managing third‑party carriers (e.g. DPD, DX, Royal Mail)
• Confident using Microsoft Excel and other Microsoft Office applications.
• Experience in performance management, employee development, absence management and employee relations processes.
• Lead the way as our new Operations Manager in Lutterworth. Step into a key role where you’ll drive performance, lead teams, and shape daily warehouse operations.