Operations & Supply Chain Manager

eRecruitSmart; Bracknell; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

20 days holiday

Company discount

Training & development

Workplace pension

Free on-site parking

Job summary

eRecruitSmart is seeking an Operations & Supply Chain Manager for our client in Bracknell. You will lead end-to-end supply chain functions from supplier to final-mile delivery, ensuring efficient and scalable operations for a growing ecommerce business.

The role covers inventory, order fulfilment, inbound freight, warehousing and returns across multiple locations. You will partner with Merchandising, Finance and Customer Care to drive performance and process improvements.

Qualifications

• Extensive experience in logistics, supply chain or operations within ecommerce/retail or D2C.
• Strong knowledge of NetSuite inventory management and order processing.
• Excellent problem-solving, analytical and leadership abilities.

Responsibilities

• Manage end-to-end order fulfilment, warehousing and shipping across multiple locations and partners.
• Oversee inventory planning and stock levels; work with Merchandising to forecast dispatch volumes.
• Negotiate rates with freight forwarders; explore cost-saving opportunities and supplier options.
• Monitor inbound freight and relationships with logistics partners against KPIs and contracts.
• Ensure smooth customer journeys by coordinating with Customer Care, Product and Finance teams.

Skills

Logistics leadership

NetSuite knowledge

Forecasting

Tools

NetSuite

Sigma

Excel

Job description

Our client is looking for an Operations & Supply Chain Manager to join their growing business in Bracknell. As Operations Manager, you will play a key role in leading the operational and logistics functions of this ecommerce business. You will be responsible for managing, optimising and continuously improving the end-to-end supply chain, from supplier and freight forwarder through to warehouse, final-mile delivery and the customer.

What you'll be doing

The role of Operations & Supply Chain Manager has overall responsibility for inventory management, order fulfilment, supply chain planning, inbound freight, warehousing, delivery performance and returns across multiple warehouse locations and logistics partners.

Working closely with the Merchandising, Product, Finance, and Customer Care teams, you will ensure that operational processes are efficient, commercially effective and capable of supporting the continued growth and scalability of the business.

Your key responsibilities will include:

• Managing end-to-end order fulfilment, warehousing and shipping logistics across multiple locations and third-party partners
• Overseeing inventory planning, stock levels and supply chain activity, working closely with Merchandising to forecast stock and dispatch volumes
• Building strong relationships with third-party logistics partners, reviewing performance against agreed service levels, KPIs and contractual requirements
• Managing inbound freight and working with freight forwarders, including negotiating shipping rates and exploring new suppliers and cost‑saving opportunities
• Monitoring website order processing and operational performance through NetSuite, Sigma and other systems, resolving bottlenecks and identifying risks or opportunities for improvement
• Managing operational and logistics budgets, monitoring costs, investigating variances and taking appropriate action
• Taking ownership of deliveries and installations for key customers and trade partners, including tracking dispatched orders and resolving issues
• Overseeing stock accuracy, returns and warehouse processes, including investigating discrepancies and coordinating annual stock checks and quarterly PI checks
• Working closely with Customer Care, Product, Finance and other teams to ensure a smooth and efficient customer journey
• Leading and developing the Supply Chain team, including regular one-to-ones, setting objectives and supporting performance and development

What we're looking for

• Extensive experience in logistics, supply chain or operations within an ecommerce, retail or direct-to‑consumer business
• Strong working knowledge of NetSuite, including inventory management, order processing, stock adjustments and operational reporting
• Excellent problem‑solving, analytical, and leadership abilities
• In‑depth demonstrable knowledge of the processes required to import goods from the Far East (Forwarders, Customs etc.)
• Working with 3rd party warehouse providers
• Strong Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel

Essential Personal Skills and Competencies

• Excellent planning and organisational skills, coupled with strong attention to detail and accuracy.
• Strong communication and negotiating skills.
• Ability to manage and prioritise a busy workload.
• Able to work under pressure
• Ability to lead and influence others.
• Capable of embracing the challenges of working in a small but rapidly growing company environment

Most importantly, you'll be someone who enjoys learning, takes ownership and is happy working in a busy, growing business where no two days are quite the same.

About the hours and rewards

This is a full‑time position working Monday to Friday, 9.00am to 5.30pm, primarily from our client's Bracknell office with one flexible day working from home. You'll receive:

• £45,000 - £50,000 per annum, depending on experience
• 20 days' holiday plus bank holidays
• Company discount
• Office engagement events
• In‑house training and development
• Workplace pension
• Free on‑site parking

The next step

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!