Operations & Client Services Administrator

Ex-armed Forces; England; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Job summary

Network Plus is seeking an Utilities Administrator to support the Operations Support team. You will coordinate work through internal and external communication and adeptly manage the business and client databases. The role focuses on timely data input, reporting, and maintaining high service levels for customers.

The successful candidate will have prior administrative experience, strong IT skills, and an eye for detail, with the ability to meet tight deadlines in a dynamic utility environment.

Qualifications

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and work to tight deadlines.
• Exceptional attention to detail.

Responsibilities

• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered and client requirements are met.
• Ensure client and operational requirements are met in a professional and efficient manner.
• Maintain timely input and uploading of information into works management systems, record and escalate issues.
• Ensure the highest level of customer service to external and internal customers, achieving satisfaction.
• Collate, coordinate and distribute the operational job pack.
• Provide daily and weekly reports and ensure service levels and objectives are achieved.
• Contribute solutions and embrace change within the team.
• Report safety issues in line with Company procedures.

Skills

Administrative experience

MS Office

Prioritisation

Attention to detail

Tools

Microsoft Office

Job description

Network Plus is seeking an Utilities Administrator to support the Operations Support team. You will coordinate work through internal and external communication and adeptly manage the business and client databases. The role focuses on timely data input, reporting, and maintaining high service levels for customers.

The successful candidate will have prior administrative experience, strong IT skills, and an eye for detail, with the ability to meet tight deadlines in a dynamic utility environment.