Utilities Scheduling & Optimization Lead

Ex-armed Forces; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Network Plus, located in Manchester, is seeking a Utilities Audit Scheduler to effectively plan and coordinate work through internal and external stakeholders and manage the client database systems. The role emphasizes accurate data input, strong customer service, and adherence to service levels.

Responsibilities include ownership of workstreams, SLA-driven scheduling, and delivering timely reports while embracing change and safety procedures.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt to job completion
• Schedule work orders in accordance with SLA's, optimizing travel routes and productivity
• Provide customer service to internal and external customers via telephone and webchat
• Maintain timely input into works management systems and ensure data accuracy
• Ensure client and operational requirements are met in a professional manner
• Maintain high levels of customer service and satisfaction
• Provide daily and weekly reports to meet service levels and objectives
• Offer proactive input and solutions to team challenges and change

Job description

Network Plus, located in Manchester, is seeking a Utilities Audit Scheduler to effectively plan and coordinate work through internal and external stakeholders and manage the client database systems. The role emphasizes accurate data input, strong customer service, and adherence to service levels.

Responsibilities include ownership of workstreams, SLA-driven scheduling, and delivering timely reports while embracing change and safety procedures.