Efficient Utilities Audit Scheduler

Ex-armed Forces; Bolton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Armed Forces friendly

Job summary

Network Plus in Bolton, UK is seeking a proactive Utilities Audit Scheduler to plan and coordinate fieldwork, manage client data, and liaise with internal teams to meet service levels. You will own workstreams from receipt to completion, schedule orders, provide top‑level customer service by phone and webchat, and generate regular reports for performance tracking.

The role offers a competitive salary based on experience and a full benefits package; Network Plus is an equal opportunity employer

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Network Plus in Bolton, UK is seeking a proactive Utilities Audit Scheduler to plan and coordinate fieldwork, manage client data, and liaise with internal teams to meet service levels. You will own workstreams from receipt to completion, schedule orders, provide top‑level customer service by phone and webchat, and generate regular reports for performance tracking.

The role offers a competitive salary based on experience and a full benefits package; Network Plus is an equal opportunity employer