Administrator

Ex-armed Forces; Talacre; On-site; GBP 22,000 - 28,000; Full time

Job summary

Network Plus is seeking an Administrator to support the Operations Support team in Talacre. You will provide front-line telephone service to customers, liaise with Supervisors and subcontract teams, and manage data in works systems to meet client and operational needs.

You will also produce daily/weekly reports, ensure service levels, and contribute innovative solutions while upholding company safety policies and privacy commitments.

Qualifications

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and work to tight deadlines.
• Exceptional attention to detail.

Responsibilities

• Provide a front-line telephone service to internal and external customers.
• Liaise with Supervisors and sub-contract teams to ensure programmes meet client and operational requirements.
• Ensure client and operational requirements are met in a professional and efficient manner.
• Maintain timely input and uploading of information into works management systems, escalate issues as needed.
• Provide high levels of customer service to external and internal customers, aiming for satisfaction.
• Collate, coordinate and distribute the operational job pack.
• Produce daily and weekly reports and ensure service levels are achieved.
• Offer constructive input and solutions to team challenges while embracing change.
• Report safety issues in line with Company procedures.

Skills

Administrative experience

Microsoft Office

Prioritisation

Attention to detail

Job description

Administrator

Date: 2026-09-30

Location: Talacre, Clwyd, GB, CH8 9

Application Deadline: 2026-12-29 14:00:33.36

Description

As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company's work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.

Key Responsibilities

We are looking for someone to:

• Provide a front-line telephone service to both internal and external customers
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure the collation, co-ordination and distribution of the operational job pack
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Skills, Knowledge & Expertise

• Previous experience in an administrative role
• Proficient IT skills in Microsoft Office
• Ability to prioritise workload and work to tight deadlines
• Exceptional attention to detail

Job Benefits

• We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer.

We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly.

We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.