Client & Operations Support Administrator

Ex-armed Forces; Talacre; On-site; GBP 22,000 - 28,000; Full time

Job summary

Network Plus is seeking an Administrator to support the Operations Support team in Talacre. You will provide front-line telephone service to customers, liaise with Supervisors and subcontract teams, and manage data in works systems to meet client and operational needs.

You will also produce daily/weekly reports, ensure service levels, and contribute innovative solutions while upholding company safety policies and privacy commitments.

Qualifications

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and work to tight deadlines.
• Exceptional attention to detail.

Responsibilities

• Provide a front-line telephone service to internal and external customers.
• Liaise with Supervisors and sub-contract teams to ensure programmes meet client and operational requirements.
• Ensure client and operational requirements are met in a professional and efficient manner.
• Maintain timely input and uploading of information into works management systems, escalate issues as needed.
• Provide high levels of customer service to external and internal customers, aiming for satisfaction.
• Collate, coordinate and distribute the operational job pack.
• Produce daily and weekly reports and ensure service levels are achieved.
• Offer constructive input and solutions to team challenges while embracing change.
• Report safety issues in line with Company procedures.

Skills

Administrative experience

Microsoft Office

Prioritisation

Attention to detail

Job description

Network Plus is seeking an Administrator to support the Operations Support team in Talacre. You will provide front-line telephone service to customers, liaise with Supervisors and subcontract teams, and manage data in works systems to meet client and operational needs.

You will also produce daily/weekly reports, ensure service levels, and contribute innovative solutions while upholding company safety policies and privacy commitments.