Operations Analytics & Insights Lead

Harnham; Greater London; In loco; GBP 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Harnham, a leading analytics firm, seeks an Operations Analytics & Insight Lead to shape the future of operational analytics across customer service, onboarding, and automation. You will build and coach a team of analysts, define the analytics strategy, and partner with senior stakeholders to drive AI-enabled initiatives and measurement frameworks.

The role offers high exposure to leadership, opportunities to accelerate automation, and influence decision-making through rigorous experimentation

Competenze

• Experience leading analytics or insights teams in a commercial setting.
• Strong people management and talent development.
• Advanced SQL with hands-on use.
• Statistical knowledge including experimentation and significance testing.
• Experience influencing senior stakeholders to drive analytics solutions.
• Experience with fintech or regulated industries is a plus.

Mansioni

• Lead and develop analytics team and set standards.
• Define operational analytics strategy aligned to business objectives.
• Partner with senior stakeholders to shape analytics roadmap.
• Establish measurement frameworks and performance metrics.
• Deliver hands-on analysis, experiments and performance assessments.
• Identify process inefficiencies and drive automation initiatives.
• Develop self-service reporting to reduce ad hoc analysis.
• Support AI initiatives with analytics insights and governance.
• Evaluate automation and operational transformation programs.

Conoscenze

People leadership

Advanced SQL

Statistics & experimentation

Stakeholder influence

AI and automation experience

Data-driven decision making

Strumenti

dbt

Airflow

Git

Looker

Python

Descrizione del lavoro

This is an excellent opportunity for an experienced analytics leader to shape the future of operational analytics within a highly data-driven, technology-led business. Combining strategic influence, people leadership, and hands-on analytical delivery, the role offers significant exposure to senior stakeholders and the chance to drive meaningful impact through AI, automation, and operational transformation.

The Company

Our client is a well-established international technology business with a large and engaged customer base. They operate in a fast-paced, highly regulated environment where data and analytics are central to commercial decision-making and operational excellence.

The organisation has made significant investment in its data capabilities and is continuing to expand how analytics supports business performance. With ambitious growth plans and a strong culture of innovation, they offer an environment where analytical thinking is highly valued and where teams are empowered to drive change.

The Role

As the Operations Analytics & Insight Lead, you will lead a team of analytics professionals while defining the analytical strategy that supports operational performance across customer service, onboarding, operational efficiency, and AI-enabled processes.

You will:

• Lead, coach and develop a team of analysts while fostering high analytical standards.
• Define and deliver the operational analytics strategy, aligning analytical priorities to business objectives.
• Partner with senior stakeholders to influence decision-making and shape the analytics roadmap.
• Establish measurement frameworks and trusted performance metrics across operations.
• Deliver hands-on analysis, including experimentation, statistical testing, and operational performance assessment.
• Identify process inefficiencies and drive automation initiatives to improve scalability.
• Develop self-service reporting and reduce reliance on ad hoc analysis.
• Support AI and chatbot initiatives through analytical insight, measurement frameworks, and operational context development.
• Evaluate the effectiveness of automation, customer service deflection, workforce management, onboarding, and operational transformation programmes.
• Champion best practices across analytics delivery, experimentation, governance, and data quality.

Your Skills & Experience

You will bring:

• Strong experience leading analytics or insights teams in a commercial environment.
• Proven people management capability and a passion for developing analytical talent.
• Advanced SQL skills with the ability to remain hands-on when required.
• Strong statistical knowledge, including experimentation, significance testing, and measurement design.
• Experience influencing senior stakeholders and translating business challenges into analytical solutions.
• Strong commercial experience working with operational, customer service, workforce management, onboarding, or process optimisation analytics.
• Practical experience applying AI, Copilot, LLMs, or automation technologies to improve business processes.
• Strong understanding of modern analytics and data platforms.

Experience with the following would be beneficial:

• dbt, Airflow and Git.
• Looker or similar BI tools.
• Python for analysis or automation.
• Experience within fintech, financial services, or another regulated industry.

What They Offer

• High levels of exposure to senior leadership and strategic decision-making.
• Ownership of a growing analytics function with the opportunity to shape team direction and ways of working.
• Significant involvement in AI, automation, and operational transformation initiatives.
• Ongoing professional development and career progression opportunities.